Employee Benefits Administrator

Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organisation of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

About The Role: The main responsibility of an Employee Benefit Administrator at NFP is to support clients, Account Managers and Consultants with excellent customer service, providing administrative support and taking ownership of all areas of client service delivery.

Essential Duties and Responsibilities:

• Gathering information: liaise with product providers, human resources, other third parties as well as conducting client research consisting of in-depth analysis of many different types of financial contracts.
• Client servicing: respond promptly to client enquiries, in line with agreed levels of service, regarding their existing arrangements, renewals and any changes in circumstances. Oversee project work where required.
• Implementing new clients: supporting Consultants and Account Managers to onboard new clients ensuring the benefit package meets the clients' needs and all reports / market analysis / account manager process guides / summary of benefits are produced accurately within agreed timeframes.
• Teamworking: work in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided.
• Adhere to NFP Standards: work in line with the agreed standards and process guides for Account Management to ensure that all clients receive outstanding customer service.
• Account development/new business generation: generate market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio ensuring this information is promptly recorded and passed onto the relevant person.
• Updating system: keep the back-office system up to date with client information and provider contacts to ensure that high levels of customer service are delivered. Ensuring that all commission/fee expectation information is recorded correctly and in line with the NFP minimum standards.
• Attending client meetings/conference calls: both with Consultants and individually as appropriate.
• Client reviews: producing detailed policy summaries, recommendation reports and portfolio valuations for client review meetings ensuring appropriate sign off has been obtained and clients receive the most up to date and relevant information and guidance.
• Compliance: ensuring that all activities are fully compliant to protect client interests and NFP.
• Technical expertise: ensure knowledge is refreshed and up to date concerning products, liaising with Head of Risk as well as Providers.
• Professional development/CPD: keep up to date with professional development, including working towards the relevant qualifications and recording this in the correct manner.
• Train and mentor new starters: be part of the team to support new members, allowing them to shadow work and offering expertise and insights into clients, how we work and the external market.
• Management Information: provide accurate and clear management information to AM Team Leader as required.

Compliance Responsibilities:

• Comply with the Financial Services and Markets Act 2000 and the relevant FCA rules at all times.
• Comply with the relevant compliance, Treating Customers Fairly, Training & Competence and financial crime (anti-money laundering, data security, anti-bribery, fraud and corruption) procedures of the firm at all times.
• Keep up to date with all relevant product, legislative and technical changes, as required.
• Follow appropriate ethical standards within the firm at all times.

Requirements:

• Customer orientation: Display a positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements and expectations. A passion for delivering customer service excellence, going over and above.
• Strong communicator: Able to express themselves clearly and positively, both verbally and in written communication. Excellent listening skills, always checks administrative work.
• Excellent organiser: including time management and prioritisation. Prioritises customer needs above all else. Manages own time effectively and able to manage the expectations of other stakeholders regarding delivery timescales.
• Activity oriented: Works at a fast pace but doesn’t sacrifice attention to detail, enjoys being busy.
• Problem solver/innovative: Capable of developing innovative solutions for clients using knowledge and research skills as well as liaising across teams to deliver solutions. Brings new ideas to the table.

Education and/or Experience:

• Employee benefit product knowledge is required.
• BA or BS degree preferred or equivalent experience.
• Certificates, Licenses, Registration: None.

What you’ll love about us! We may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office. We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you’ll get plenty of opportunities to invest in your career and personal development.

Attractions @ NFP: We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working. Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how. We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets. We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work. Our inclusion and belonging initiatives and charity work form a large part of this. NFP has an Executive Board member as well as Board made up of individuals from across our entire business dedicated to inclusion and belonging.

If this sounds like something in which you are interested, please apply or contact Lucy Reed for further information. NFP and You... Better Together!