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- Tasks: Convert warm leads into home appointments while providing exceptional customer service.
- Company: Join an award-winning renewable energy solutions organisation focused on a greener future.
- Benefits: Enjoy a competitive salary, uncapped commission, generous holidays, and various employee perks.
- Why this job: Be part of a new team making a real impact in the energy efficiency sector.
- Qualifications: Strong customer service experience and excellent communication skills are essential.
- Other info: Full training provided; no cold calling involved, and flexible working hours.
The predicted salary is between 20000 - 28000 £ per year.
Location - Leicester (on-site, office based)
Salary - £25K base p.a, OTE £31K Uncapped
Duration - Perm/full-time (Monday - Friday, 1 in 4 Saturdays 5 hrs)
Sector - Energy Efficiency
NFP People and Talent Solutions is excited to partner with a growing organisation in the Energy Efficiency Solutions sector.
Customer Sales Advisors - No Cold Calling
Be a part of something new and a greener future! We have opportunities for a brand-new team of Customer Sales Advisors to join an award-winning renewable energy solutions organisation based in Leicester. They will invest in your training from day one and give you all the motivation and support you need, working in friendly, inclusive teams.
This is an exciting time to join this established organisation with a clear opportunity to impact and shape the future with how we power our lives. Along with a salary of up to £25,000 p.a base, plus an uncapped commission scheme, you will also receive 23 days holiday plus Bank Holidays, a generous pension scheme, life assurance, health cash plan, employee assistance programme, retail discount and group product discounts plus many more.
The Opportunity:
This role will be focused on converting warm leads (no cold calls) into fully qualified home appointments for their Sales teams. However, your role is more than just sales—it’s about creating an exceptional customer journey, providing expert insight, advice and educating on renewable energy solutions; helping customers take the first step towards a greener, energy-efficient living.
What you’ll do:
- We’re looking for confident and empathetic advisors to form a brand-new team.
- The roles require excellent verbal and written communication skills, a strong understanding of renewable energy products (which you’ll be trained on), a target-driven approach with a passion for delivering outstanding customer experience.
- You’ll enjoy working with and following a clear, consistent sales process to deliver results.
- Become a specialist in energy solutions, educating, influencing and guiding customers with professionalism and insight.
- Be making calls to warm inbound leads generated by customers researching their options online and requesting contact - no cold calling involved.
- Conducting initial discovery calls to clarify and understand customers individual needs and making a home appointment for the wider Sales Teams.
- Provide weekly reports on your own activities, tracking performance against targets and KPIs.
- Identify and feedback ideas to continually improve customer solutions and processes.
- Work closely with the wider sales team to collaborate and develop a seamless customer experience.
What we’re looking for:
- Strong proven experience in a Customer Service Role ideally gained in a contact centre (this may or may not be in the renewable energy industry).
- The ability to actively listen to customer needs, applying strong fact-finding skills to ensure a robust, professional and accurate qualification process.
- Excellent communication skills with the ability to explain processes in a patient, empathetic, consultative and straightforward way.
- Able to communicate in writing effectively and quickly to the sales team.
- Motivated by working to targets and deadlines in a fast-paced environment.
- Enjoy solving problems and improving service solutions.
- A pro-active 'can do' attitude to get things done and deliver.
- Confidence in making outbound calls and converting leads to home appointments.
- Have great attention to detail and strong organisational skills.
- Someone who works well individually and as part of a professional team.
- Comfortable using a headset, computer, keyboard and different IT systems such as google maps and CRM databases.
The start date for these roles will be mid-May (tbc) and your full attendance is needed for the initial 2 weeks training programme without taking any holidays during this period. Training will be Monday to Friday 9am-5pm. You will then be working 40 hours per week, between Monday - Friday 8am - 7 pm on a rota basis with 1 in 4 Saturdays until 3pm.
Join us today and be part of a greener future! Please click apply online and upload an updated copy of your CV, we’d love to hear from you!
The roles will be based in Leicester so you will need to have the right to work in the UK. If you require any reasonable adjustments during the recruitment process, please let us know, and we will work with you to meet your needs.
NFP is a HR Solutions Consultancy, and the services advertised for this vacancy are those of an Employment Recruitment Consultancy representing clients.
Customer Sales Advisor employer: NFP
Contact Detail:
NFP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with renewable energy solutions before your interview. Understanding the basics will not only help you answer questions confidently but also demonstrate your genuine interest in the sector.
✨Tip Number 2
Practice your communication skills, especially how to explain complex ideas simply and clearly. This role requires excellent verbal and written communication, so being able to articulate your thoughts effectively is key.
✨Tip Number 3
Prepare for role-playing scenarios where you might need to handle customer inquiries or objections. This will help you showcase your problem-solving skills and ability to empathise with customers during the interview.
✨Tip Number 4
Research the company culture and values of the organisation. Being able to align your personal values with theirs can make a strong impression and show that you're a good fit for their team.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles, especially if you've worked in a contact centre. Emphasise skills like communication, problem-solving, and your ability to work towards targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for renewable energy and your understanding of the role. Mention your empathy and confidence in dealing with customers, as well as your motivation to contribute to a greener future.
Showcase Communication Skills: Since excellent verbal and written communication is key for this role, ensure your application reflects this. Use clear, concise language and check for any grammatical errors before submitting.
Highlight Relevant Training or Certifications: If you have any training or certifications related to customer service or renewable energy, be sure to include them in your application. This shows your commitment to the field and your readiness to learn.
How to prepare for a job interview at NFP
✨Know Your Products
Familiarise yourself with renewable energy solutions before the interview. Understanding the products you'll be discussing will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. Be prepared to explain complex ideas simply and effectively during the interview.
✨Demonstrate Empathy
As a Customer Sales Advisor, you'll need to connect with customers. Prepare examples of how you've successfully listened to customer needs in the past and how you approached those situations with empathy.
✨Prepare for Target-Driven Questions
Expect questions about your experience with targets and deadlines. Think of specific instances where you met or exceeded goals, and be ready to discuss your strategies for achieving results.
