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For Companies At a Glance
- Tasks: Support the Insurance team by managing client relationships and ensuring compliance with regulations.
- Company: NFP is a global leader in insurance and employee benefits, dedicated to putting people first.
- Benefits: Enjoy hybrid working, generous leave, private healthcare, and lifestyle discounts.
- Why this job: Join a dynamic team, tackle exciting challenges, and make a real impact from day one.
- Qualifications: Strong interpersonal skills, report writing, and time management are essential.
- Other info: Be part of a culture that values wellbeing, inclusion, and community engagement.
The predicted salary is between 28800 - 43200 £ per year.
We’re hiring for an Account Handler to support our Insurance team.
To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Account Handler to join our dynamic Insurance Services team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Account Handlers, you’ll be right at the forefront of helping us deliver this mission by acting as vital support for our Insurance team, executives and clients.
We’re looking for someone with:
- High level interpersonal skills
- Report writing
- Planning, organisational and time management skills
- Confidence in being able to communicate to people with various levels of knowledge – face to face, over the telephone and in writing
Using these skills, you’ll be:
- Ensure all business activity fully complies with FCA regulation
- Actively secure renewal business by re-broking existing business
- Handle any complaints in accordance with company procedures and regulatory requirements
- Review the demands and needs of clients and advise on the most appropriate insurances to meet their demands and needs
- Responding to client/insurer/third party enquiries by written or oral means
Who is NFP?
With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:
• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)
What you’ll love about working here
• working in a dynamic, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to solve
• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perk
The great benefits we offer:
Finances
It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.
• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands
Work-life balance
We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.
• Opportunity for hybrid working
• Generous annual leave allowance
Health and wellbeing
We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.
• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing
Charity and community work
At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.
• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work
Social
It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.
• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work
Inclusion and belonging
We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.
• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple of key challenges
NFP and You… Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
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Account Handler employer: NFP
Contact Detail:
NFP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler
✨Tip Number 1
Familiarise yourself with FCA regulations and compliance standards relevant to the insurance industry. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and the company’s values.
✨Tip Number 2
Practice your interpersonal communication skills by engaging in conversations with people from various backgrounds. This will prepare you for the diverse interactions you'll have as an Account Handler, whether face-to-face or over the phone.
✨Tip Number 3
Research common client needs and complaints in the insurance sector. Understanding these aspects will enable you to provide better solutions and show that you're proactive about meeting client demands.
✨Tip Number 4
Network with professionals in the insurance industry through platforms like LinkedIn. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Account Handler role. Emphasise your interpersonal skills, report writing abilities, and any experience in insurance or client management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurance industry and your commitment to putting people first. Mention specific examples of how you've successfully communicated with clients or handled complaints in the past.
Showcase Relevant Skills: In your application, clearly demonstrate your planning, organisational, and time management skills. Provide examples of how you've effectively managed multiple tasks or projects simultaneously.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Account Handler.
How to prepare for a job interview at NFP
✨Showcase Your Interpersonal Skills
As an Account Handler, you'll be interacting with clients and colleagues regularly. Make sure to demonstrate your high-level interpersonal skills during the interview by engaging in active listening and responding thoughtfully to questions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle complaints or client inquiries. Prepare examples from your past experiences where you successfully resolved issues or provided excellent service, highlighting your planning and organisational skills.
✨Understand FCA Regulations
Familiarise yourself with the Financial Conduct Authority (FCA) regulations relevant to the insurance industry. Being able to discuss how you would ensure compliance in your role will show your commitment to professionalism and regulatory standards.
✨Communicate Clearly and Confidently
You’ll need to communicate effectively with people at various levels of knowledge. Practice articulating your thoughts clearly, whether in writing or verbally, to convey confidence and clarity during the interview.
