Volunteer Training and Engagement Manager

Volunteer Training and Engagement Manager
Do you have experience of managing a team Do you have experience of project management or operational support
We are looking for someone to join the team in the crucial role focussing the smooth, efficient and impactful operational delivery of volunteer tuition and coaching.
Position: Volunteer Training and Engagement Manager (internally known as Tuition and Coaching Manager)
Location: Remote (with regular attendance in London, around twice a month
Salary: £36,423 if home-based in London. £33,423 if home-based outside of London
Hours: Full Time, 37.5 hours per week
Contract: Permanent
Closing Date: 9am, Friday 20th November
Interviews: Week commencing 30th November
About the Role
Volunteer tutors and coaches are a key element to the success of organisations work, and their sessions play a vital role in improving students' outcomes. The Tuition and Coaching Delivery team oversees every stage of the process from recruiting, onboarding and training tutors and coaches, to matching, managing and ensuring they have a rewarding experience.
You will lead a team in the management of the Group Tuition programme, plan and oversee volunteer onboarding, work closely with managers across the wider delivery team and act as the operational support for the Head of Tuition and Coaching, delegating where required and ensuring continuity and decision-making during absences or peak periods.
Key responsibilities include:
Plan, delegate and monitor Tutor and Coach recruitment and onboarding activity.
Manage delivery of tutor and coach onboarding activity including working with Tuition and Coaching Coordinators to ensure processes, communications and systems are in place and information is up to date.
Regularly report on recruitment and onboarding activity.
Monitor tuition and coaching activity that takes place in schools and work with Programme Delivery managers to identify areas of risk and assign support as required.
Monitor reporting and ensure accurate information is shared with Programme Delivery Managers
Lead on delivery of key termly communications for tutors and coaches.
Work closely with Head of Tuition and Coaching and Fundraising and Communications team to support the management of key coaching and tuition partnerships and volunteer recruitment activity and delegate ownership to Tuition and Coaching Coordinators as appropriate.
Lead the set up of new and high-stake relationship management.
Work with programme development team to support quality assurance reviews.
About You
We are looking for someone with experience of:
Managing teams, line managing and developing staff
Successful stakeholder engagement
Working in an administration or operations support role.
CRM systems and data reporting with confidence in interpreting data to identify trends
With:
Excellent organisational and planning skills, meticulous attention to detail, and experience of managing competing priorities
A collaborative, solutions-focused approach to problem solving, with confidence in proposing and implementing improvements and managing change
Adaptability and flexibility to work in a changeable environment, including supporting success of cross-team and cross-organisational priorities
About the Organisation
This education charity supports young people from under-resourced backgrounds to access top universities through tuition, mentoring and skills coaching. Through their unique programme, the charity supports young people to make the most of their education and achieve social mobility.
Benefits include 25 days' annual leave plus