Support Team Coordinator

Support Team Coordinator Do you have experience in an administrative, support or coordination role? Join the new national Support Team! We’re looking for a proactive and organised Support Team Coordinator in this remote working role. Position: Support Team Coordinator Location: Remote (required to travel to Manchester/Birmingham for regular meetings – travel paid) Hours: Full-time is 35 hours per week (part time considered at 28-35 hours per week but must include Tuesdays and Fridays) Salary: £24,500 pro rata Contract: Permanent Close Date: 9am, 2nd February. Successful candidates will be contacted by 9th February. First Interviews: 12th February / Online Second Interviews: 13th February / Online (this is a short, informal chat with some of the team) with the final decision being made by 16th February. About the Role This role will be part of the team delivering the day-to-day support function, ensuring clients receive a responsive, high-quality experience. You will be the first point of contact for incoming support enquiries, coordinating responses across the business and assisting with internal administrative tasks for the Training and Implementation Specialists. This role is ideal for someone who thrives on improving systems and enjoys cross-team collaboration and hands-on delivery in a fast-moving, values-driven environment. Key areas of responsibility include: Client Support Coordination takes initiative to solve problems and follows through to completion High attention to detail and accuracy. And in return, you have the chance to shape a brand-new function in a values-driven, employee-owned social enterprise. You\’ll work with supportive colleagues who care about doing things well, and you\’ll see the direct impact of your work on organisations making a real difference in people\’s lives. If you’re reading this wondering ‘is it really for me?’ or ‘I don’t quite meet all of the criteria’, then please get in touch to ask some questions or consider applying anyway. We know that some people are less likely to apply for jobs unless they believe they can perform every task. We are most interested in finding the best candidate for the job, and we know that candidate may come from a less traditional background. About the Organisation Join an employee-owned values-based Social Enterprise with a vision of a society in which people are enabled to thrive. As an employee-owned organisation all employees are engaged in the development of the business through a Trust Board, helping homelessness, health, and social care providers improve services by creating engaging visual tools and promoting collaborative ways of working. Benefits include: Laptop and mobile phone provided for work purposes Open to flexible working arrangements Cash health plan Generous pension scheme Employee assistance programme Cycle to Work scheme 25 days’ annual leave plus bank holidays (pro-rated for part-time)