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- Tasks: Lead a team to deliver outstanding supported living services in Derby.
- Company: Join a housing association dedicated to enhancing lives for 90 years.
- Benefits: Enjoy competitive pay, flexible working, and investment in your personal development.
- Why this job: Make a real impact while fostering a positive work environment and empowering your team.
- Qualifications: Experience in managing teams in supported housing and strong organisational skills required.
- Other info: Guaranteed interviews for diverse candidates and a commitment to inclusivity.
The predicted salary is between 29000 - 41000 £ per year.
We are seeking a passionate and experienced Service Manager to lead and inspire a team providing outstanding supported living services.
Salary: £35,137.71 (Rising to £36,358.34 after 18 months based on performance)
Location: Derby
Hours: Full-time, 37.5 hours per week, Monday to Friday, 9am - 5pm
Contract: Permanent
Closing Date: 25th April 2025
About the Role
As Service Manager, you will be responsible for the operational delivery of two key supported living schemes in Derby:
- Centenary House is a supported living scheme for customers with high risk, complex needs.
- Newstead House is a supported living scheme for women at risk, with low/medium needs.
You will provide motivational leadership to a dedicated team, ensuring a safe, customer-focused environment. Your role will include managing resources, budgets, staff development, and ensuring compliance with all regulations, as well as fostering strong relationships with external stakeholders.
Key Responsibilities
- Lead and manage a team, fostering a positive work environment that promotes wellbeing and high performance.
- Oversee the day-to-day operations of Centenary House and Newstead House, ensuring that service delivery is aligned with customer needs.
- Manage service budgets, ensuring effective resource allocation and cost control.
- Develop, implement, and monitor person-centred support plans for customers.
- Maintain a high standard of communication and reporting, ensuring all documentation is clear, accurate, and up-to-date.
- Ensure compliance with health and safety legislation, safeguarding, and all relevant regulations.
- Lead on the recruitment and development of team members, providing training and coaching to maximise their potential.
- Handle tenancy and housing management tasks, including rent collection, welfare checks, and property maintenance.
- Build and maintain strong relationships with key stakeholders, including local authorities, housing providers, and community services.
About You
We are looking for someone who is:
- Experienced in managing teams within a supported housing environment, especially with vulnerable or diverse groups.
- Highly organised with strong project management skills and the ability to juggle priorities effectively.
- A confident decision-maker with excellent conflict resolution skills.
- Passionate about delivering quality services, with the ability to empower and motivate your team.
- Skilled in using IT and databases, with experience in reporting and data analysis.
- Knowledgeable in the principles of support services, and committed to driving service improvements.
Desirable:
- Experience of managing contracts and achieving KPIs.
- Financial management experience, including budget oversight.
- A recognised care or housing qualification.
About the Organisation
You will be working for a housing association with a difference - enhancing the everyday for all their customers. For 90 years, they have been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. They have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Their work ranges from homelessness services to social care, employment support to retirement living, and they need the best people on board to help us.
Benefits include:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- And much more
The organisation values diversity in all its forms. They foster a workplace where all individuals are respected, empowered, and heard. Their commitment to inclusivity drives success and enriches the lives of customers and colleagues. They are a Disability Confident Employer and operate a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Other roles you may have experience of could include: Regional Manager, Housing Services Manager, Care Services Manager, Supported Housing Manager, Operations Manager, Senior Service Manager, Social Care Manager.
Service Manager in Derby employer: NFP People
Contact Detail:
NFP People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Derby
✨Tip Number 1
Familiarise yourself with the specific needs of the supported living schemes mentioned in the job description. Understanding the unique challenges faced by customers at Centenary House and Newstead House will help you demonstrate your suitability for the role during interviews.
✨Tip Number 2
Network with professionals in the supported housing sector, especially those who have experience managing similar services. Engaging with these individuals can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare examples of how you've successfully led teams in challenging environments. Highlighting your leadership style and conflict resolution skills will be crucial in showcasing your fit for the Service Manager position.
✨Tip Number 4
Research the organisation's values and recent initiatives. Being able to discuss how your personal values align with theirs during the interview will show your genuine interest in contributing to their mission.
We think you need these skills to ace Service Manager in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams within a supported housing environment. Emphasise your skills in project management, conflict resolution, and any specific achievements that align with the responsibilities of the Service Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering quality services. Mention how your leadership style can foster a positive work environment and how you plan to empower your team at Centenary House and Newstead House.
Highlight Relevant Qualifications: If you have any recognised care or housing qualifications, make sure to mention them prominently in your application. This will demonstrate your commitment to the principles of support services and your readiness for the role.
Showcase Stakeholder Engagement Skills: In your application, provide examples of how you've built and maintained strong relationships with key stakeholders in previous roles. This is crucial for the Service Manager position, as it involves collaboration with local authorities and community services.
How to prepare for a job interview at NFP People
✨Show Your Passion for Supported Living
Make sure to express your genuine enthusiasm for working in supported living services. Share specific examples of how you've positively impacted the lives of vulnerable individuals in previous roles, as this will resonate with the interviewers.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate teams. Highlight any experiences where you've successfully led a team through challenges, focusing on how you foster a positive work environment and promote wellbeing.
✨Be Ready to Discuss Budget Management
Since managing service budgets is a key responsibility, be prepared to talk about your experience with financial oversight. Bring examples of how you've effectively allocated resources and controlled costs in past roles.
✨Know the Regulations Inside Out
Familiarise yourself with relevant health and safety legislation and compliance regulations. Be ready to discuss how you've ensured compliance in previous positions, as this will demonstrate your commitment to maintaining high standards.
