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- Tasks: Lead mental health services and inspire change across Sussex.
- Company: Join a Gold Accredited charity focused on positive community impact.
- Benefits: Flexible working, generous holiday, and professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in health, housing management, or social care with strong leadership skills.
- Other info: Dynamic role with a focus on safeguarding and service transformation.
The predicted salary is between 43519 - 43519 £ per year.
Ready for your career move? Do you want to make a real difference inspiring change across Sussex? We have an exciting opportunity for a Senior Service Manager to play a vital role in providing support in mental health services and welcome applications from individuals with lived experience.
Join an Investors in People Gold Accredit organisation, in this full time, hybrid working role.
Position: Senior Service Manager (Internal title - Senior Manager)
Location: Brighton and Hove
Salary: £43,519 per annum, pro rata (salary award 26/27 pending)
Hours: 37 hours per week. Plus, participation in the management on-call rota.
Contract: 12 month Fixed-Term Contract
Closing Date: 2nd March 2026. Please note that shortlisting will take place on a rolling basis, so this role may close earlier than advertised if a suitable candidate is found.
About the Role
As a Senior Service Manager you will be working for a people-led organisation whose mission and values is to inspire change across Sussex. The Senior Management Team is responsible for the operational success of the diverse services in legal advice, housing and mental health, addiction and homelessness prevention and support.
The successful candidate for the Senior Service Manager role will join at an exciting time as the organisation continues to develop its mental health offer. The Senior Service Manager will be responsible for 63 units of supported and CQC registered accommodation, the staff that support it and the clients that call it home.
Housing management, staff development and supporting people with complex needs will be part of day-to-day work alongside chances to develop existing and new services and get really involved in the transformation of accommodation and support that is happening in the city.
You will also lead work on Safeguarding within the organisation, providing oversight, advising on safeguarding case management and reporting on performance. The Senior Service Manager will also participate in the management on-call rota.
About You
To be successful in the role of Senior Service Manager you will need to have great communication skills and be committed to the values of the organisation. Some of the key skills and experience you will need to bring with you include:
- A relevant professional background in the health, housing management or social care field and significant management experience within services such as homelessness, addictions and mental health, with high levels of autonomy and accountability.
- Experience of strategic and operational planning and implementation including risk management.
- Experience of effective financial/business management including the preparation and management of budgets.
- Knowledge and understanding of best practice and the regulatory/legal frameworks including CQC within which BHT Sussex operates.
- Understanding of UK safeguarding legislation and statutory duties with the capability to provide oversight, advise on safeguarding management and report on performance.
In Return
Join an Investors in People Gold Accredit organisation that values its employees and offers a supportive and inclusive people and value-based work culture. Receive:
- 5.5% stakeholder pension scheme and life assurance scheme.
- Medical cash plan with Medicash and discount platform.
- Flexible and hybrid working options.
- Investment in your career and development through access to BHT Learning & Development platform and training offers.
- Free and confidential employee assistance helpline.
- Cycle-to-work scheme.
- Generous holiday allowance starting at 27 days per annum pro rata, rising to 32 days.
- Free new starter 28-day Network Saver Brighton bus pass.
- Opportunities for professional development and wellbeing activities.
About the Organisation
The organisation is a leading person-and values-centred charity and housing association working to create lasting, positive change for people across Sussex who are experiencing homelessness, mental ill-health, and other complex needs. The mission is: Combating Homelessness, Creating Opportunity and Promoting Change. With an ambitious strategic plan built on Sustainability, Quality, and Growth, we’re shaping a future where everyone has the chance to thrive.
You may have experience in roles such as Senior Service Manager, Service Manager, Junior Service Manager, Deputy Service Manager, Service Delivery.
Senior Service Manager employer: NFP People
Contact Detail:
NFP People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the mental health and housing sectors, attend local events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and mission. Be ready to discuss how your experience aligns with their goals, especially around inspiring change and supporting those with complex needs.
✨Tip Number 3
Showcase your lived experience if applicable! If you've faced challenges similar to those the organisation supports, share your story. It can make a powerful impact and demonstrate your commitment to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Manager role. Highlight your relevant experience in mental health services, housing management, and any leadership roles you've held. We want to see how your background aligns with our mission to inspire change across Sussex!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your communication skills, strategic planning, and financial management. This will help us understand how you can contribute to our diverse services.
Be Authentic: We value lived experience, so don’t hesitate to share your personal journey if it’s relevant. Authenticity can set you apart from other candidates and show us your commitment to our values and mission.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This ensures your application gets to the right people quickly and helps us keep track of all applicants efficiently. We can’t wait to hear from you!
How to prepare for a job interview at NFP People
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Senior Service Manager. Familiarise yourself with the organisation's mission and values, especially around mental health services and safeguarding. This will show that you're genuinely interested and ready to make a difference.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your management experience in health, housing, or social care. Be ready to discuss how you've handled complex needs and implemented strategic plans. This is your chance to shine!
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the organisation's current projects or future plans in mental health services. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.
✨Be Yourself
Don’t forget to let your personality shine through! The organisation values lived experience and a people-led approach, so being authentic and sharing your passion for inspiring change will resonate well with the interviewers.
