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- Tasks: Ensure client safety and wellbeing during night shifts.
- Company: Join a dedicated team focused on client care in Wallsend.
- Benefits: Enjoy a competitive salary, pension, and other perks.
- Why this job: Make a real difference in people's lives while working nights.
- Qualifications: No specific qualifications required; just a caring attitude.
- Other info: Permanent position with 37.5 hours per week.
The predicted salary is between 18600 - 26000 ÂŁ per year.
Night Concierge
If you\’re proactive, people focused and ready to create safer nights for those who need it, we\’d love to hear from you.
Location: Maritime Court, Wallsend
Salary: ÂŁ23,868
Closing Date: 22 February, 2026
Employment Type: Permanent
Hours per week: 37.5
About the Role
You\’ll play a vital part in delivering the charity\’s mission: tackling homelessness, widening opportunity and championing fairness. Whatever your specialism, you\’ll help create a safe, inclusive and empowering environment where people can thrive and move forward with confidence.
As Night Concierge at the service at Wallsend, you\’ll be the steady, reassuring presence that keeps our accommodation safe, secure and welcoming for young people and adults at risk of homelessness. You\’ll manage building security, respond to emergencies, carry out safety checks and provide calm, practical support when it\’s needed most.
You\’ll bring confidence, clear communication and experience working with vulnerable people—plus a commitment to safeguarding, equality and respectful practice. In return, we\’ll equip you with full training, ongoing support and the tools to thrive.
In this role, you will:
- Ensure the safety, security and wellbeing of residents throughout the night
- Monitor building access, conduct regular checks and oversee CCTV (where applicable)
- Act as first responder to emergencies, incidents and safeguarding concerns
- Provide calm, practical first contact support to clients during night hours
- Maintain Health & Safety standards, logging issues and completing light cleaning/maintenance
- Keep accurate night logs and deliver clear shift handovers
- Work independently while collaborating effectively with staff, volunteers and contractors
- Promote dignity, respect, equality and Depaul\’s values in all interactions
About You
You bring your confidence, calm energy and people first attitude to the night team. You use your understanding of homelessness, sharp communication skills and strong safeguarding instincts to respond swiftly and professionally to whatever arises, all while staying composed under pressure, treating everyone with dignity and working independently with real integrity.
What You\’ll Receive
- Tailored training and development
- Flexible working options where suitable
- 26 days annual leave, rising with service
- Family friendly leave policies
- Pension scheme with employer contributions up to 7%
- Employee Assistance Programme with 24/7 GP access
- Discounts across retail, travel, food, fitness and more
- Cash health plan for you and your family
- Death in service benefit
- Access to legal and practical support
Safer Recruitment
The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About The Organisation
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Night Concierge employer: NFP People
Contact Detail:
NFP People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Night Concierge. Understanding the nuances of safety protocols and client interaction will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Highlight any relevant experience in customer service or security roles. Be ready to discuss how these experiences have prepared you for the unique challenges of being a Night Concierge.
✨Tip Number 4
Prepare questions to ask during the interview that demonstrate your interest in the role and the company. This shows that you are proactive and genuinely interested in contributing to the team.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Night Concierge position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service, security, or any related fields. Emphasise your ability to handle emergencies and provide excellent client care.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Night Concierge role and explain why you are a great fit. Mention specific examples from your past experiences that demonstrate your skills in safety, communication, and teamwork.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NFP People
✨Show Your Customer Service Skills
As a Night Concierge, you'll be the first point of contact for clients. Be prepared to discuss your previous experience in customer service and how you handle difficult situations. Share specific examples that highlight your ability to remain calm and professional.
✨Demonstrate Your Problem-Solving Abilities
In this role, you'll need to think on your feet. Prepare to answer questions about how you've resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your critical thinking skills.
✨Highlight Your Attention to Detail
Safety and wellbeing are paramount in this position. Be ready to discuss how you ensure attention to detail in your work. Mention any relevant experiences where your vigilance made a difference, such as monitoring security or managing emergency situations.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their mission and any recent news or initiatives. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
