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- Tasks: Lead daily operations and ensure high-quality services for disabled people.
- Company: Join a historic charity making a real difference in Leicester and beyond.
- Benefits: Remote work, 28 days leave, pension scheme, and professional development opportunities.
- Why this job: Make a meaningful impact while leading a passionate team towards positive change.
- Qualifications: Experience in management, operations, and a commitment to quality and compliance.
- Other info: Be part of a dynamic environment with a focus on inclusion and empowerment.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate with a commitment to the delivery of high quality and forward‑thinking services for disabled people across Leicester, Leicestershire, and Rutland? We have an exciting opportunity for a dynamic, hands‑on Operations Manager to join the team. Join a charity that supports over 3000 disabled people and thousands more who care for them and employs over 100 people. It’s an exciting time at the charity, as it builds on its 125‑year history and sets a vision for a bright future that is driven by change, innovation, and impact at its heart.
Position: Operations Manager
Location: Leicester/Hybrid (1 home working day per week until after settling in period)
Salary: £40,000 per annum
Hours: Full‑time
Contract: Permanent
Closing Date: 24th February 2026. Please note this role may close sooner than advertised.
About the Role
As Operations Manager, you’ll lead and enable the day‑to‑day operations of the charity and its central functions, ensuring the very best of outcomes for the charity, its people and the communities it serves. You’ll report to the Chief Executive and hold line management responsibilities for the charity’s service managers and central administration team who collectively lead around 90 colleagues.
Key areas of responsibility include:
- Leadership
- Service Delivery
- Quality
- Compliance
- Performance Monitoring and Reporting
- Operational Excellence
- Office Management
- Partnerships and Collaborations
About You
An experienced manager of people and operations with a track‑record of managing teams, contracts, projects, and programmes in a dynamic environment. You will be positive, proactive and highly organised with an ability to make effective contributions in leadership and direction of operations. Driven to deliver high standards of excellence and recovers brilliantly in adversity, we are looking for someone with experience of quality, compliance, audit, and risk, matched with a comprehensive understanding of process improvement and operational management. This role would really suit a strategic and forward thinking individual who wants to really make their mark and help lead the charity into its next exciting chapter.
About the Organisation
Join a Leicestershire based charity working to provide life‑enhancing services, care and opportunities for disabled people (and all those supporting them), promoting inclusion, equality, independence, choice, empowerment, respect and dignity for all, since 1898. The goal is to see a society that is designed with everyone in mind and where the choices and dignity of every person is upheld; where diverse spaces are celebrated for the value they hold.
Benefits include:
- Remote working policy to work from home for part of the week.
- 28 days of annual leave, including bank holidays and 4 privilege days per year.
- Membership of the Pension Scheme with a 4% employer contribution and an employee contribution between 4%.
- An Employee Assistance Programme with access to counselling support, GP helpline, financial, legal and care advice and support.
- Opt‑in health scheme.
- Development opportunities.
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy.
Operations Manager in Leicester employer: NFP People
Contact Detail:
NFP People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work in operations. Attend local events or join online groups to connect with others who share your passion for making a difference.
✨Tip Number 2
Prepare for interviews by researching the charity's mission and values. Think about how your experience aligns with their goals and be ready to share specific examples of your past successes in operations management.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your ability to manage teams and drive performance. Use stories that demonstrate your proactive approach and how you've tackled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission to support disabled people and their communities.
We think you need these skills to ace Operations Manager in Leicester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting disabled people shine through. We want to see your commitment to delivering high-quality services and how you can contribute to our mission.
Tailor Your Experience: Make sure to highlight your relevant experience in managing teams and operations. We’re looking for someone who can lead effectively, so share specific examples of your past successes in similar roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role. Avoid jargon and focus on what matters.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at NFP People
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's history, mission, and values. Understanding their commitment to supporting disabled people will help you align your answers with their goals and demonstrate your passion for the role.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style, how you handle challenges, and your approach to fostering a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and operational management skills. Think of specific situations where you've improved processes or handled compliance issues, and be ready to discuss the outcomes and what you learned.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the charity's future plans, how they measure success in service delivery, or what challenges they foresee in the coming years. This shows your genuine interest and strategic thinking.
