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Member Relations Officer
We are delighted to share this new and exciting opportunity for a Member Relations Officer to join the organisation.
Position: Member Relations Officer
Location: Manchester /Hybrid (at least 2 days per week in the Manchester office)
Salary: £28,791 per annum
Hours: Full time, 35 hours per week
Contract: Permanent
Application deadline: Midnight, Wednesday 18 November 2026
Interviews: Thursday 3 December in Manchester
About the Role
As the voice of the UK's co-operative movement, the organisation empowers and supports co-operative enterprise with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. By promoting shared wealth through member ownership, the team are committed to enable anyone in the UK to form, or join, thriving and sustainable co-ops.
As Member Relations Officer, you will support the membership strategy through member recruitment and retention activities. You will act as a first point of contact for member enquiries and build positive relationships with current and prospective members. You will also promote membership benefits, products and services, and support member engagement and networking.
Join an organisation led by unwavering values of solidarity, self-responsibility, equity, and honesty, if you share these core values, we would be delighted to receive your application.
Core responsibilities include:
- Work with the Membership Manager and team colleagues to implement the membership and member engagement strategy, in line with strategic and personal goals.
- Work with Membership Manager and team colleagues to collectively work towards and achieve strategic KPI's.
- Recruit, retain and manage own target members and member groups in order to develop a growing, mutually beneficial and financially sustainable relationship with them.
- Build and maintain an in depth understanding of our members, their needs and experience.
- Further develop and maintain understanding of subscription model, packages, products and income generating services: sharing awareness amongst the membership to ensure member needs are met.
- Take an active role in providing a meaningful, informative and productive first year's journey to new and returning members. xgikmsk
- Be responsible for own member relationships while escalating more complex queries to the Membership Manager and/or Member Services Lead, or Advice Team as appropriate.
- Working with colleagues analyse existing and potential markets for membership and the upselling of services to existing members, developi Please click on the apply button to read the full job description
Member Relations Officer in Jedburgh employer: NFP People
As a leading employer in the Midlands and South East, we pride ourselves on fostering a supportive and dynamic work culture that prioritises employee well-being and professional growth. Our Service Delivery Administration Manager role offers competitive benefits, including generous annual leave and opportunities for career advancement, all while allowing for flexible home-based working arrangements. Join us to make a meaningful impact in a collaborative environment where your contributions are valued.
