Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage legal actions and support residents in resolving arrears with compassion.
- Company: Leading UK housing association dedicated to quality housing and community support.
- Benefits: Competitive salary, excellent pension, generous leave, and lifestyle perks.
- Why this job: Make a real difference in people's lives while developing your legal and customer service skills.
- Qualifications: Experience in housing arrears recovery and strong decision-making abilities.
- Other info: Join a diverse team committed to inclusivity and community well-being.
The predicted salary is between 32881 - 32881 £ per year.
We are looking for an Income Recovery and Enforcement Officer to join an Income Management Team. This is an exciting opportunity to play a specialist role in managing legal action, protecting income and supporting residents to resolve arrears.
Location: Stratford, London or Trafford, Manchester with hybrid working (20 to 40% office based)
Salary: £32,881 per annum (London weighted) or £28,886 per annum (Regional)
Hours: Full time, 35 hours per week
Contract: Permanent
Closing Date: 15 February 2026
Interviews: Week commencing 23 February 2026
Start Date: 30 March 2026
The Role
This is a specialist, enforcement focused role where you will manage a portfolio of accounts already subject to legal action. You will take ownership of cases from preparing court paperwork through to eviction where required, making confident decisions that directly shape outcomes for residents and the organisation.
You will represent the organisation in court on occasion and act as the main point of contact for external legal advocates. This is a fast paced, target driven role, balancing firm enforcement with compassionate customer service, helping residents get back on track while safeguarding the organisation’s ability to invest in homes and communities.
Your Responsibilities:
- Manage a caseload across all legal stages of the arrears lifecycle, including preparing and presenting cases in court and progressing to eviction where required
- Act as the main point of contact with external legal advocates representing the organisation
- Prepare witness statements and court documentation to secure successful outcomes
- Take confident decisions on enforcement action, balancing risk and customer impact
- Handle high volumes of customer contact while working to call and case management targets
- Provide advice and signposting to help residents maximise income and sustain tenancies
- Work collaboratively with Housing, Finance and Legal teams to ensure a joined up approach
About You
We are seeking a confident and resilient professional with experience of housing arrears recovery and legal enforcement.
You will bring:
- Proven experience in housing arrears recovery and enforcement, including legal proceedings through to eviction
- Confidence in decision making and managing a fast paced workload
- Strong customer service skills and the ability to handle sensitive conversations
- Knowledge of welfare benefits and tenancy related arrears processes
- Excellent organisational, negotiation and influencing skills
- Ability to work independently and as part of a team
Benefits Include:
- Excellent pension plan with up to 6% double contribution
- 28 days annual leave plus bank holidays, rising to 31 days with service
- Westfield Health Cash Plan
- Non contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits and Employee Assistance Programme
- And many more
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
About the Organisation
One of the UK’s leading housing associations and developers, founded on the belief that high quality housing is vital for people’s health, happiness and security. Over 250,000 people call our properties home and we serve diverse communities across London, the South East and the North West.
People are at the heart of everything we do and our success depends on employing and supporting the very best people. We are proud to be a Disability Confident Leader and committed to creating an inclusive workplace where everyone feels welcome.
Income Recovery and Enforcement Officer employer: NFP People
Contact Detail:
NFP People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery and Enforcement Officer
✨Tip Number 1
Get to know the company! Research their values and mission. When you apply through our website, tailor your approach to show how your experience aligns with their goals. This will make you stand out!
✨Tip Number 2
Practice makes perfect! Prepare for potential interview questions related to income recovery and legal enforcement. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Income Recovery and Enforcement Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Income Recovery and Enforcement Officer role. Highlight your experience in housing arrears recovery and legal enforcement, as this will show us you’re the right fit for the job.
Showcase Your Skills: We want to see your strong customer service skills and decision-making abilities. Use specific examples from your past roles to demonstrate how you've handled sensitive conversations and managed a fast-paced workload.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key achievements stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at NFP People
✨Know Your Legal Stuff
Brush up on housing arrears recovery and legal enforcement processes. Be ready to discuss your experience with court proceedings and eviction processes, as this role heavily relies on your understanding of these areas.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled sensitive conversations in the past. This role requires a balance of firm enforcement and compassionate customer service, so be ready to demonstrate your ability to support residents while managing tough situations.
✨Be Confident in Decision Making
Think about scenarios where you had to make quick decisions under pressure. The interviewers will want to see that you can confidently assess risks and impacts on customers while still achieving targets.
✨Collaborate and Communicate
Highlight your experience working with different teams, like Housing, Finance, and Legal. Prepare to discuss how you’ve successfully collaborated in the past to achieve common goals, as teamwork is key in this role.
