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For Companies At a Glance
- Tasks: Manage customer accounts, reduce arrears, and support residents in maximising their income.
- Company: Leading housing association dedicated to community support.
- Benefits: Comprehensive pension plan, generous annual leave, and excellent work-life balance.
- Why this job: Make a real difference in people's lives while developing your negotiation skills.
- Qualifications: Experience in customer service and strong negotiation abilities.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing association is seeking a Housing Income Officer to manage customer accounts, reduce arrears, and support residents in maximizing their income. This role involves negotiating repayment plans, handling high-volume calls, and attending court hearings when required.
The ideal candidate will have experience in customer service, strong negotiation skills, and the ability to make independent decisions.
Excellent benefits are offered, including a comprehensive pension plan and generous annual leave.
Hybrid Housing Income Officer — Arrears & Tenancy Support employer: NFP People
Contact Detail:
NFP People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Housing Income Officer — Arrears & Tenancy Support
✨Tip Number 1
Get to know the company! Research the housing association's values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in their work.
✨Tip Number 2
Practice your negotiation skills! Since this role involves negotiating repayment plans, try role-playing scenarios with friends or family. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Prepare for those high-volume calls! Brush up on your customer service techniques and think about how you can handle challenging conversations. Being calm and collected will set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're proactive and ready to take the next step in your career.
We think you need these skills to ace Hybrid Housing Income Officer — Arrears & Tenancy Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and negotiation skills. We want to see how you've tackled similar challenges in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping residents maximise their income and how you can contribute to reducing arrears. Keep it engaging and personal.
Showcase Your Decision-Making Skills: In your application, give us examples of when you've had to make independent decisions, especially in high-pressure situations. This will demonstrate your ability to handle the responsibilities of the role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at NFP People
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Income Officer inside out. Familiarise yourself with common challenges in managing customer accounts and reducing arrears. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Negotiation Skills
Since negotiation is key in this role, prepare examples from your past experiences where you've successfully negotiated repayment plans or resolved conflicts. Be ready to discuss your approach and the outcomes, as this will highlight your suitability for the job.
✨Practice Makes Perfect
Anticipate questions related to handling high-volume calls and making independent decisions. Practise your responses with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
