HR Operations Manager

HR Operations Manager - Bedford
We are seeking an experienced HR Operations Manager who thrives in a busy environment, enjoys leading a team and confidently handles complex ER cases.
Salary: 50,000pa - £53,500pa
Location: Bedford - Hybrid working (2 days in the office)
Hours: 37 hours per week
Closing date: CVs to be reviewed on a rolling basis
An exciting opportunity has arisen for an experienced HR professional to join a fantastic, supportive People team. This is a hands-on leadership role, ideal for someone who enjoys managing and developing people, tackling complex employee relations challenges and being actively involved in day-to-day HR operations.
About the role
Reporting to the Head of People Operations, you will manage a team of People Partners, providing guidance, coaching and support while ensuring the delivery of a responsive, high-quality HR service.
This is a busy, varied role requiring someone who can balance managing a team with personally handling challenging employee relations cases.
Key responsibilities include:
Leading, coaching and mentoring a team of People Partners, developing their confidence, knowledge and capability.
Managing complex, sensitive and high-risk employee relations cases through to resolution.
Providing practical, legally sound advice to managers on a wide range of people matters.
Overseeing team workloads, allocating cases and ensuring timely, consistent outcomes.
Supporting managers with challenging conversations, performance, absence and other employee relations matters.
Taking an active role in resolving operational HR issues and supporting colleagues when workloads are demanding.
Supporting organisational change, consultation processes and continuous improvement.
Building strong relationships with managers and senior leaders across the organisation.
About you
We're looking for an approachable, resilient and experienced HR professional who enjoys the challenges of a busy operational environment.
You will bring:
Strong experience in an HR Manager, HR Operations Manager or senior HR partnering role.
Extensive experience managing complex employee relations cases and applying UK employment law.
Proven ability to manage, coach and develop an HR team.
Confidence advising managers and handling sensitive or challenging situations.
Excellent communication, problem-solving and organisational skills.
A practical, proactive approach and willingness to support your team directly.
You do not need experience within the charity, housing or not-for-profit sector. We welcome applications from HR professionals across a wide range of industries who can bring strong operational experience, sound judgement and a genuine passion for supporting people.
Most importantly, you'll enjoy being involved in the detail, supporting colleagues and finding sensible solutions rather than focusing primarily on high-level strategy.
About the organisation
You'll be joining an established, people-focused organisation committed to making a positive difference.
The People team is a genuinely friendly, welcoming and supportive group of professionals who work collaboratively and take pride in what they do.
This is a fantastic opportunity to join a great team, develop others and make a meaningful impact in a busy, people-focused organisation.
Other roles you may have experience of could include HR Manager, People Operations Manager, Employee Relations Manager, Senior HR Business Partner, Senior People Partner, HR Team Manager or HR Operations Lead. #INDNFP
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