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- Tasks: Manage properties and deliver essential housing services to support residents' independence.
- Company: Join a historic organisation dedicated to providing safe, affordable housing for women since 1920.
- Benefits: Enjoy hybrid working, a supportive team environment, and the chance to make a real impact.
- Why this job: Be part of a mission-driven team that empowers women and fosters community engagement.
- Qualifications: Customer service experience is key; housing knowledge is a plus but not mandatory.
- Other info: This is a permanent role with a salary of £37,120 per annum.
The predicted salary is between 37000 - 40000 £ per year.
We’re looking for a dedicated Housing Officer to join a small, passionate team making a big difference in women’s lives across West London.
Location: Hammersmith, London / Hybrid (Tuesdays in the office)
Hours: 35 hours per week (Monday to Friday, Activity-Based Working)
Contract: Permanent
Salary: £37,120 per annum
Closing date: Sunday 15th June (midnight)
Interviews/assessments: Monday 23rd June
About the role: You’ll join a growing organisation during an exciting period of change, helping deliver excellent housing services for over 1,000 residents. Reporting to the Housing Manager, you will manage a patch of properties and be responsible for a range of tenancy management functions, including lettings, rent arrears, anti-social behaviour, and resident engagement. You’ll work collaboratively across teams to support residents’ independence and wellbeing.
Key responsibilities will include:
- Delivering tenancy services such as allocations, lettings, tenancy audits, and rent management
- Managing anti-social behaviour cases and ensuring legal use of housing stock
- Supporting residents with rehousing, transfers, mutual exchanges, and benefits advice
- Building strong relationships with residents and engaging them in service delivery
- Working with contractors, third parties, and internal teams to deliver responsive services
- Maintaining accurate records and working to KPIs on income and tenancy sustainment
To perform well in this role, you’ll need:
- Experience of delivering excellent customer service, ideally within housing or support services
- Strong communication, organisational and problem-solving skills
- The ability to remain calm and empathetic when handling complex or sensitive issues
- A good grasp of IT and CRM systems, plus strong numerical skills
- A proactive, can-do approach to service delivery
- An understanding of equality, diversity and inclusion in the context of social housing
- Previous experience in Social Housing is preferred but not essential.
About the organisation: The organisation was founded in 1920 by women and men who understood the challenges faced by women trying to secure affordable, safe, and independent housing at the time. The need for safe, secure, affordable housing for single women is as great as ever. They remain committed to making a positive difference to women’s lives by providing high quality homes and services.
Their vision is to make a positive difference to women’s lives. Their mission is to provide homes and services which offer a springboard to independent women to achieve their potential and influence others to do the same. Their values, co-created with their staff and residents, reflect both their history and their future: Positivity, Integrity, One team, Never forgetting the customer, Equality, Empowerment and Responsibility.
Housing Officer employer: NFP People
Contact Detail:
NFP People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by women in housing. Understanding the unique needs of your potential residents will help you demonstrate empathy and insight during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with vulnerable populations. Attend local housing events or join relevant online forums to build connections that could lead to valuable insights and recommendations.
✨Tip Number 3
Prepare to discuss your problem-solving skills in real-life scenarios. Think of examples where you've successfully managed complex situations, particularly in customer service or housing contexts, as this will resonate well with the role's requirements.
✨Tip Number 4
Research the organisation’s history and values thoroughly. Being able to articulate how your personal values align with theirs will show your genuine interest in the role and commitment to their mission.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Housing Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in housing or customer service. Use bullet points to make it easy to read, and include specific achievements that demonstrate your skills.
Write a Strong Cover Letter: Your cover letter should express your passion for the role and the organisation's mission. Highlight your understanding of the challenges faced by women in securing housing and how you can contribute to making a positive difference.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NFP People
✨Understand the Organisation's Mission
Before your interview, take some time to research the organisation's history and mission. Understanding their commitment to providing safe and affordable housing for women will help you align your answers with their values during the interview.
✨Showcase Your Customer Service Skills
As a Housing Officer, excellent customer service is crucial. Prepare examples from your past experiences where you successfully managed tenant relationships or resolved conflicts. Highlight your ability to remain calm and empathetic in challenging situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled complex issues, especially related to tenancy management or anti-social behaviour. This will showcase your organisational and problem-solving skills, which are essential for the role.
✨Familiarise Yourself with Relevant Legislation
Brush up on the key legislation and policies related to social housing and tenancy management. Being knowledgeable about these topics will not only impress your interviewers but also demonstrate your commitment to the role.
