At a Glance
- Tasks: Support young people and families in conflict, helping them rebuild relationships and prevent homelessness.
- Company: Join a national charity dedicated to preventing homelessness and supporting disadvantaged youth.
- Benefits: Enjoy 26 days' annual leave, pension contributions, tailored training, and employee discounts.
- Other info: Full training provided, including a Level 4 Mediation qualification during your probation.
- Why this job: Make a real difference in the lives of young people and their families during challenging times.
- Qualifications: Experience in supporting young people or families, strong communication skills, and a calm approach.
We are seeking a Family Support & Mediation Worker to help young people and families experiencing conflict rebuild relationships and prevent homelessness.
Salary: £27,943 FTE, £11,177.20 actual salary
Location: North Tyneside, with travel across the North East
Hours: Part-time, 15 hours per week
Contract: Permanent
Closing Date: 20 September, 2026
About the Role
This is a rewarding opportunity to work directly with young people aged 11 to 25 and their families, providing practical support and mediation during periods of conflict, crisis or relationship breakdown. You will manage a small caseload, helping families improve communication, resolve difficulties and build stronger relationships. The aim is to intervene early, reduce family breakdown and help prevent young people from becoming homeless. Working across the North East, you will build strong relationships with young people, families, schools and other professionals.
Key responsibilities include:
- Providing family support and mediation to young people and their families
- Managing a small caseload and developing individual support plans
- Completing risk and needs assessments
- Helping families improve communication and work through conflict
- Supporting young people to remain safely within their family or support network wherever appropriate
- Working closely with schools, local authorities, homelessness services and other agencies
- Developing referral pathways and building relationships with partner organisations
- Responding appropriately to safeguarding concerns
- Maintaining accurate case records and monitoring outcomes
This is a mobile role requiring independent travel across the North East.
About You
You will have experience supporting young people, families or individuals experiencing challenging circumstances and will be confident building relationships with people who may be experiencing conflict or crisis. You will also have:
- Experience managing a caseload or providing one-to-one support
- Strong communication and relationship-building skills
- Experience of risk assessment, support planning or safeguarding
- The ability to remain impartial and calm in difficult situations
- Confidence working independently and with external agencies
- Good organisation and case-recording skills
- A strengths-based, solution-focused approach
You do not need to already hold a mediation qualification. Full training will be provided, including support to complete the Level 4 Interpersonal Mediation Practitioner's Certificate during your probation period. Experience of family mediation, youth work, family support or homelessness prevention would be particularly welcome.
About the Organisation
The organisation is a national charity working to prevent homelessness and provide accommodation and support for young people experiencing disadvantage. You will join a supportive, values-led organisation offering 26 days' annual leave, increasing with service, employer pension contributions of up to 7%, tailored training and development, an Employee Assistance Programme, cash health plan and a range of employee discounts.
Family Support & Mediation Worker in Holywell employer: NFP People
As a leading employer in the Midlands and South East, we pride ourselves on fostering a supportive and dynamic work culture that prioritises employee well-being and professional growth. Our Service Delivery Administration Manager role offers competitive benefits, including generous annual leave and opportunities for career advancement, all while allowing for flexible home-based working arrangements. Join us to make a meaningful impact in a collaborative environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Family Support & Mediation Worker in Holywell
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like NFP People, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at NFP People. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through NFP People's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Family Support & Mediation Worker in Holywell
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at NFP People. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at NFP People.
How to prepare for a job interview at NFP People
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with NFP People.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Family Support & Mediation Worker at NFP People.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show NFP People that you're ready to hit the ground running in the Family Support & Mediation Worker role.
