At a Glance
- Tasks: Lead client involvement and co-production to shape services for those at risk of homelessness.
- Company: National charity dedicated to empowering young people and adults facing homelessness.
- Benefits: 26 days' annual leave, pension contributions, flexible working, and tailored training opportunities.
- Other info: Join a supportive team committed to meaningful change and personal growth.
- Why this job: Make a real difference by giving a voice to those who need it most.
- Qualifications: Experience in client involvement, co-production, and strong organisational skills required.
The predicted salary is between 30155 - 36856 £ per year.
We are seeking an experienced Client Involvement Manager to ensure lived experience shapes services, decisions and positive change within a national homelessness charity.
Position: Client Involvement Manager
Flexible across London, Manchester or the North East
Hours: Full-time, 37.5 hours per week
Contract: 12-month fixed-term contract
This is an exciting opportunity to lead client involvement and co-production across a national charity supporting young people and adults experiencing or at risk of homelessness.
- Leading and developing client involvement and co-production
- Supporting and developing The Voice, the charity's client-led group
- Creating opportunities for people with lived experience to influence services and decision-making
- Building clients' confidence and capacity to participate
- Supporting and upskilling colleagues to embed client involvement within everyday practice
- Building relationships with local and national client forums and key stakeholders
- Supporting a small caseload of client representatives
- Monitoring and evaluating the impact of involvement activity
- Ensuring involvement activity reflects safeguarding requirements and relevant regulatory guidance
You will have significant experience of client involvement, co-production, participation or engagement, with a track record of enabling people who use services to have a meaningful voice and influence.
You will understand how to build confidence and capacity, create inclusive opportunities for participation and support colleagues to embed client involvement within service development.
You will also have experience of safeguarding and risk assessment, strong organisational and IT skills and a clear understanding of professional boundaries.
Above all, you will believe that services are stronger when the people who use them have a genuine role in shaping them.
You will be joining an established national charity providing accommodation, prevention and support services to people experiencing or at risk of homelessness. The organisation is committed to ensuring the people it supports have a meaningful voice in how services are designed, delivered and improved.
Benefits include 26 days' annual leave, increasing with service, pension contributions of up to 7%, tailored training and development, flexible working options where suitable, a cash health plan, Employee Assistance Programme with 24/7 GP access and a range of retail, travel and wellbeing discounts.
Engagement Officer - Full Time employer: NFP People
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