At a Glance
- Tasks: Lead supported housing services, helping individuals build independence through recovery and employment.
- Company: Established Sussex charity dedicated to supporting people facing disadvantage.
- Benefits: Competitive salary, car allowance, hybrid working, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on continuous improvement and community impact.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in supported housing, team management, and strong communication skills required.
The predicted salary is between 36729 - 36729 £ per year.
We are seeking an experienced Operational Manager to lead two specialist supported housing services, helping people build independence through recovery, housing and employment.
Salary: £36,729 per annum, plus £1,218 Essential User Car Allowance and management on-call allowance
Location: Brighton
Hours: 37 hours per week
Contract: 12-month fixed-term contract
Working pattern: Hybrid - up to one day per week working from home, with additional flexibility when report writing
Closing date: CVs will be reviewed on a rolling basis, so early application is encouraged.
About the role
This is a fantastic opportunity to lead two established supported housing services helping people experiencing homelessness, recovery from substance use and barriers to employment to move towards greater independence. You will manage two small, experienced teams across services providing shared accommodation in Brighton. While each service has its own remit and outcomes, both focus on providing safe accommodation alongside the support people need to rebuild their lives through recovery, employment, training and increased independence.
Key responsibilities will include:
- Leading, supporting and developing staff through supervision, appraisals, training and performance management
- Ensuring services operate safely, effectively and in line with agreed outcomes
- Managing referrals and supporting effective client pathways and move-on
- Overseeing safeguarding, health and safety, risk assessments and operational compliance
- Developing strong relationships with voluntary, statutory and specialist partner organisations
- Monitoring performance, budgets, data and service outcomes
- Producing reports for stakeholders and funders
- Supporting continuous service improvement and learning
- Participating in a paid management on-call rota
About you
You will be an experienced and resilient people manager with a professional background in supported housing, homelessness, addiction and recovery, social care or complex needs. You will have experience of line management and team supervision, alongside the ability to manage competing priorities, risk and challenging situations. Knowledge of Psychologically Informed Practice and Trauma Informed Care is important, as are strong communication, partnership-working and report-writing skills. Above all, you will be someone who can support and motivate both staff and clients while maintaining high standards of safety, accountability and service delivery.
About the organisation
You will be joining an established Sussex charity supporting people to overcome disadvantage and achieve greater independence.
Further Note: Using AI in your application
We recognise that AI tools such as ChatGPT, Copilot Chat and Gemini can be helpful when preparing an application. However, we want to hear about your experience and skills in your own words, so we ask that you minimise the use of AI. Please provide clear, genuine examples of how your skills and experience meet the requirements of the role. The STAR model can be helpful when structuring your examples. Applications are reviewed by at least two hiring managers and AI is not used to assess applications. Applications that rely heavily on AI can sound generic and make it difficult to understand your individual experience, so please make sure your application reflects you.
Operational Manager - Supported Housing in Eastbourne employer: NFP People
As a leading employer in the Midlands and South East, we pride ourselves on fostering a supportive and dynamic work culture that prioritises employee well-being and professional growth. Our Service Delivery Administration Manager role offers competitive benefits, including generous annual leave and opportunities for career advancement, all while allowing for flexible home-based working arrangements. Join us to make a meaningful impact in a collaborative environment where your contributions are valued.
