Head of Service, Care & Support

Head of Service, Care & Support

London Full-Time 44000 - 66000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead and innovate Care & Support services, ensuring high quality and compliance.
  • Company: Join a dedicated team transforming lives for individuals with learning disabilities and autism.
  • Benefits: Enjoy 25 days annual leave, health perks, and a comprehensive development program.
  • Why this job: Make a real difference in people's lives while growing your leadership skills.
  • Qualifications: Proven experience in managing care services and strong leadership abilities required.
  • Other info: Hybrid working model with travel across London; apply early as the position may close soon.

The predicted salary is between 44000 - 66000 £ per year.

Head of Service, Care & Support

We are seeking an experienced and visionary Head of Service, Care & Support to join a senior management team.

Job Title: Head of Service, Care & Support

Contract: Full Time, Permanent, 38 hours per week

Salary: £55,000 per annum

Location: Hybrid working, based in Tottenham Hale, London, N17, with travel to services across London

Closing Date: Monday 13th January 2025 – We reserve the right to close the vacancy early if we receive sufficient applications, so apply early!

Interview: week beginning Monday 27th January 2025.

About the role:

The Head of Service, Care & Support is a new pivotal role which involves leading the operational delivery and growth of Care & Support services, ensuring they are innovative, flexible, and of the highest quality.

You will work closely with the Director of Care and Support to implement strategic objectives, manage stakeholder relationships, and oversee compliance with internal and external quality standards. You will also lead on organisational change, financial performance, and the development of services to meet the needs of the people supported.

If you are passionate about transforming lives of people with a learning disability or autism and have a proven track record in managing care services, this role offers an exciting opportunity to make a real difference.

Responsibilities will include:

  1. Lead the planning, delivery, and evaluation of high-quality services across Care & Support.
  2. Oversee budgets, ensuring sound financial performance and value for money.
  3. Build and maintain strong relationships with commissioners and other stakeholders.
  4. Develop and manage teams, fostering a culture of excellence and continuous improvement.
  5. Monitor quality and compliance, addressing any issues proactively.
  6. Provide effective line management to Area Managers and other senior staff.
  7. Support organisational growth by identifying and delivering new business opportunities.

To succeed in the role of Head of Service, Care & Support you will have:

  1. Right to work in the UK.
  2. Ability to commute to the Outward office (N17) five days a week, if required.
  3. Proven experience managing high-quality services for vulnerable people.
  4. Extensive knowledge of care regulations, funding mechanisms, and legal frameworks.
  5. Strong leadership skills, with a track record of successful change management.
  6. Exceptional communication and interpersonal skills, including report writing.
  7. Demonstrable financial management skills, including budgeting and service pricing.

Desirable skills include:

  1. Professional qualifications in care, management, or a related field.
  2. Post-graduate degree or diploma in a related field, such as Social Care, Leadership, or Healthcare Management.
  3. Registration with a professional body in a relevant discipline (e.g., social work, healthcare).
  4. Experience in co-production, involving people supported and their families in designing and delivering services.
  5. Ability to secure grant funding or develop successful proposals for projects.
  6. Knowledge of trends and innovations in the care sector, including digital transformation initiatives.
  7. Ability to develop and execute strategies to address gaps in service provision.
  8. A sharp commercial focus with the ability to balance financial sustainability and quality care.

Benefits:

  • 25 days Annual Leave excluding Bank Holidays (pro rata for part-time)
  • Comprehensive Learning & Development Programme
  • Computing Scheme
  • Credit Union Scheme
  • Cycle-to-Work Scheme
  • Death in Service Benefit
  • Health Assured – Employee Assistance Programme
  • Eye care Vouchers
  • Flu Jab Reimbursement
  • Long Service Awards
  • Pension Scheme
  • Purchase Additional Annual Leave
  • Refer-a-Friend Scheme
  • Retirements
  • Loans (including season tickets and parking permit loans)
  • Blue Light Card

Our client is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsidised.

We are committed to equal opportunities and welcome applications from all sections of the community.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

We very much welcome previous experience working as: Director of Care and Support Services, Head of Care Operations, Support Services Manager, Care Services Director, Operations Lead – Care and Support, Head of Health and Social Care Services, Care and Wellbeing Manager, Service Delivery Manager – Care and Support, Director of Residential and Support Services, Community Care and Support Lead, etc.

PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation.

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Head of Service, Care & Support employer: NFP People T/A Social Care People

As an employer, we pride ourselves on fostering a supportive and innovative work culture that empowers our employees to make a meaningful impact in the lives of those we serve. With a comprehensive Learning & Development Programme, competitive benefits including 25 days of annual leave, and a commitment to employee well-being, we provide ample opportunities for professional growth and personal fulfillment. Located in Tottenham Hale, London, our hybrid working model allows for flexibility while ensuring you are part of a dynamic team dedicated to excellence in care and support services.
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Contact Detail:

NFP People T/A Social Care People Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Head of Service, Care & Support

✨Tip Number 1

Make sure to highlight your leadership experience in managing care services. This role requires strong leadership skills, so be prepared to discuss specific examples of how you've successfully led teams and implemented change.

✨Tip Number 2

Familiarize yourself with the latest trends and innovations in the care sector, especially around digital transformation. Being knowledgeable about these topics can set you apart during interviews and show your commitment to improving care services.

✨Tip Number 3

Network with professionals in the care sector, particularly those who have experience in similar roles. Building relationships with stakeholders can provide valuable insights and potentially lead to referrals or recommendations.

✨Tip Number 4

Prepare to discuss your financial management skills in detail. Since overseeing budgets and ensuring financial performance is a key responsibility, being able to demonstrate your experience with budgeting and service pricing will be crucial.

We think you need these skills to ace Head of Service, Care & Support

Leadership Skills
Change Management
Financial Management
Budgeting
Service Pricing
Stakeholder Engagement
Quality Assurance
Compliance Knowledge
Interpersonal Skills
Report Writing
Team Development
Strategic Planning
Business Development
Knowledge of Care Regulations
Understanding of Funding Mechanisms
Digital Transformation Awareness

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Service, Care & Support position. Tailor your application to highlight your relevant experience in managing care services and your passion for transforming lives.

Craft a Compelling Cover Letter: Write a cover letter that clearly articulates your vision for the role and how your background aligns with the organization's goals. Use specific examples from your past experiences to demonstrate your leadership skills and ability to manage high-quality services.

Highlight Relevant Experience: In your CV, emphasize your proven track record in managing care services, including any experience with compliance, financial management, and stakeholder relationships. Make sure to include any professional qualifications or relevant degrees that enhance your candidacy.

Prepare for Interview Questions: Anticipate questions related to your leadership style, experience with change management, and strategies for improving service quality. Be ready to discuss how you would address gaps in service provision and your approach to fostering a culture of excellence within teams.

How to prepare for a job interview at NFP People T/A Social Care People

✨Showcase Your Vision

As a Head of Service, Care & Support, it's crucial to demonstrate your vision for innovative and high-quality care services. Prepare to discuss specific strategies you've implemented in the past that led to successful outcomes.

✨Highlight Leadership Experience

Emphasize your leadership skills and experience in managing teams. Be ready to provide examples of how you've fostered a culture of excellence and continuous improvement within your previous roles.

✨Understand Financial Management

Since financial performance is key in this role, be prepared to discuss your experience with budgeting and service pricing. Highlight any successful initiatives you've led that improved financial sustainability while maintaining quality care.

✨Demonstrate Stakeholder Engagement

Building strong relationships with commissioners and stakeholders is vital. Share examples of how you've effectively engaged with various stakeholders to enhance service delivery and address their needs.

Head of Service, Care & Support
NFP People T/A Social Care People
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