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- Tasks: Lead and innovate commercial income strategies for a leading UK hospice charity.
- Company: Prospect Hospice is dedicated to providing exceptional end-of-life care in the community.
- Benefits: Enjoy 27 days annual leave, a generous pension scheme, discounts, and a supportive work environment.
- Why this job: Make a meaningful impact while driving growth in a values-driven, inclusive culture.
- Qualifications: Extensive experience in commercial leadership with proven success in income generation and team development.
- Other info: Full UK driving license required; applications reviewed on a rolling basis.
The predicted salary is between 43200 - 72000 £ per year.
Are you an experienced senior leader with a strong background in commercial strategy, retail operations, and income generation? Are you ready to drive innovation and growth for a leading UK hospice charity? Prospect Hospice is seeking a visionary Head of Commercial Income to help deliver our ambitious plans and ensure financial sustainability for generations to come. With a new five-year strategy underway, this is an exciting time to join us. We’re investing in our income generation team to ensure we meet our ambitious growth targets.
Hours: 37.5 hours per week (Monday to Friday, with flexibility as required).
What is the role?
This is a strategic leadership role where you’ll oversee our commercial income portfolio, including 18 retail shops, our warehouse and logistics operations, and emerging income streams. You’ll lead a dynamic team and create innovative business strategies to grow our commercial income from £6 million to £9 million over the next five years.
Key Responsibilities
- Lead and grow our commercial operations (retail, warehouse, logistics, and new income streams)
- Develop and implement high-impact business plans to increase revenue and profitability
- Expand retail operations and enhance both in-store and online sales performance
- Identify and develop new commercial opportunities to diversify income
- Monitor performance, manage budgets, and ensure targets are met or exceeded
- Inspire, mentor and develop a high-performing, values-driven team
- Collaborate with senior leaders to contribute to organisational strategy and innovation
This is a fantastic opportunity to combine commercial leadership with meaningful impact – helping fund exceptional end-of-life care for people in Swindon, Marlborough, and northeast Wiltshire. At Prospect Hospice, we pride ourselves on being a great place to work. Our team culture is supportive, inclusive, and focused on continuous learning and innovation. You’ll be joining a charity that values diversity of thought and perspective, fosters a culture of respect, and encourages collaboration across all levels.
About you:
- Extensive experience in a senior commercial leadership role, driving growth and profitability across multiple income streams
- Proven ability to develop and deliver effective commercial income strategies, business plans, and budgets to grow income and impact
- Exceptional leadership skills – ability to inspire, and build and develop a high-performing team
- Proven track record of delivering income against specific targets
- Strong analytical, communication, and relationship-building skills
- Ability to influence and negotiate
- Experience in expanding retail operations, driving growth and profit across both online and offline sales
- Experience in leading processes to develop new commercial income streams
Due to the nature of this role, a full UK driving license and access to a vehicle is also required.
We offer a great range of benefits, including:
- 27 days annual leave entitlement (plus bank holidays)
- Generous contributory pension scheme and life assurance
- Discounts with local retailers, gyms, and service providers including Blue Light Discount Card
- Employee Assistance Programme
- Family-friendly policies and practice
- Supportive induction, and training and development
- A values led, inclusive working environment
- Free parking on-site
Equality & Diversity
Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business, and the communities we serve. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Safeguarding
We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment processes, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks, and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times. You must tell us about any unspent conviction, cautions, reprimands, or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. We will review applications as they come in and therefore we may close the vacancy before the closing date. Candidates are therefore advised to apply early.
Head of Commercial Income employer: NFP People on behalf of Prospect Hospice
Contact Detail:
NFP People on behalf of Prospect Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Commercial Income
✨Tip Number 1
Network with professionals in the charity sector, especially those involved in commercial income generation. Attend relevant events or webinars to connect with potential colleagues and learn about industry trends.
✨Tip Number 2
Research Prospect Hospice thoroughly. Understand their current commercial strategies and identify areas where you can contribute innovative ideas to help them achieve their ambitious growth targets.
✨Tip Number 3
Prepare to discuss your previous successes in driving income growth. Be ready to share specific examples of how you've developed and implemented successful commercial strategies in past roles.
✨Tip Number 4
Showcase your leadership style during any interactions. Highlight how you inspire and develop teams, as this role requires exceptional leadership skills to build a high-performing team.
We think you need these skills to ace Head of Commercial Income
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in commercial leadership roles. Focus on specific achievements related to income generation, retail operations, and strategic planning that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your vision for the role. Discuss how your background in developing effective commercial strategies can help Prospect Hospice achieve its ambitious growth targets.
Highlight Leadership Skills: Emphasise your exceptional leadership skills in both your CV and cover letter. Provide examples of how you have inspired and developed high-performing teams in previous roles.
Showcase Analytical Abilities: Include specific instances where your analytical skills have led to successful decision-making or strategy development. This will demonstrate your capability to monitor performance and manage budgets effectively.
How to prepare for a job interview at NFP People on behalf of Prospect Hospice
✨Showcase Your Strategic Vision
As a candidate for the Head of Commercial Income, it's crucial to demonstrate your ability to develop and implement high-impact business strategies. Prepare examples of how you've successfully driven growth in previous roles, particularly in retail operations or income generation.
✨Highlight Leadership Experience
This role requires exceptional leadership skills. Be ready to discuss your experience in inspiring and developing high-performing teams. Share specific instances where your leadership directly contributed to achieving commercial targets.
✨Demonstrate Analytical Skills
The ability to monitor performance and manage budgets is key. Prepare to discuss how you've used data analysis to inform decision-making and drive profitability in past roles. Bring examples of how you've identified new commercial opportunities.
✨Align with the Charity's Values
Prospect Hospice values diversity, collaboration, and respect. Familiarise yourself with their mission and values, and be prepared to explain how your personal values align with theirs. This will show that you're not just a fit for the role, but also for the organisation's culture.
