At a Glance
- Tasks: Help local people maximise their income and navigate the welfare benefits system.
- Company: Community-focused charity dedicated to improving lives and reducing social inequalities.
- Benefits: Competitive salary, supportive environment, and the chance to make a real difference.
- Other info: Opportunity for personal growth and making a positive impact in the community.
- Why this job: Join a passionate team and empower individuals facing financial challenges.
- Qualifications: Experience in welfare benefits advice and excellent communication skills.
The predicted salary is between 26500 - 26500 £ per year.
Location: Leicester
Salary: £26,500 per annum
Hours: hours per week, Monday to Friday, 9am–5pm
Contract: Fixed term for 12 months
Not For Profit People are working with a community-focused charity to recruit a Welfare Benefits Adviser to help local people maximise their income, access the financial support they are entitled to and navigate the welfare benefits system. This is an excellent opportunity for an experienced welfare benefits professional who is passionate about making a real difference to individuals and families facing financial challenges. The organisation works to improve the quality of life for local residents, reduce social inequalities and build a stronger, more inclusive community through advice, support and community-based initiatives.
About the role
As Welfare Benefits Adviser, you will provide high-quality, person-centred advice and support to individuals and households, helping them understand their entitlements and access the benefits and financial assistance available to them. You will work directly with clients through face-to-face appointments, telephone, email and video support, ensuring they receive clear, accurate and sensitive advice tailored to their circumstances.
Key responsibilities will include:
- Carrying out welfare benefits checks to help clients maximise their income.
- Supporting clients with new benefit claims, renewal applications and completing claim forms, both online and on paper.
- Following up on cases and discussing unsuccessful claims with the wider advice team to identify potential support with mandatory reconsiderations or appeals.
- Accepting referrals from local partner organisations and developing effective working relationships with external agencies.
- Identifying wider issues, including debt and housing difficulties, and making appropriate internal referrals or signposting clients to specialist services.
- Maintaining accurate case records, monitoring outcomes and contributing to service reporting and quality assurance.
- Ensuring all advice and casework comply with relevant procedures, quality standards and data protection requirements.
- Managing your workload effectively, meeting targets and keeping up to date with changes in welfare benefits legislation, policies and procedures.
About you
You will have recent experience of delivering face-to-face welfare benefits advice and a sound, up-to-date understanding of the welfare benefits system. You will be confident supporting people from a wide range of backgrounds, including those who may be experiencing financial hardship or other challenging circumstances. You will also bring:
- 2 years recent experience of providing welfare and/or benefits advice, in a paid or voluntary capacity.
- Excellent communication and problem-solving skills, with the ability to explain complex information clearly and sensitively.
- A non-judgemental approach and a strong understanding of confidentiality.
- The ability to work independently, use your initiative and manage competing priorities.
- Good IT skills, including experience of Microsoft Word and Excel, electronic case management systems and accurate case recording.
- Strong administrative, organisational and time-management skills.
- The ability to build positive working relationships with colleagues, referral partners and external agencies.
- GCSE passes in English and Maths.
- A commitment to equality, diversity and helping people access the support they need.
A Standard DBS check will be required.
Desirable experience and qualifications
It would be advantageous if you have experience of using the Advice Pro case recording system, hold an IMA Certificate in Money Advice Practice, or have a Level 4 qualification in Revenues and Welfare Benefits Practice.
Why apply?
You will be joining a service committed to helping people improve their financial circumstances, access the support available to them and overcome barriers to financial wellbeing. If you are passionate about supporting people and improving lives, we would love to hear from you.
Welfare Benefits Adviser - Leicester employer: NFP People Limited
Join a dedicated team in Derby/Burton upon Trent, where your role as a Team Leader in Children's Residential Care will not only offer a competitive salary and a £2,000 joining bonus but also a chance to make a meaningful impact on the lives of young people. Our supportive work culture prioritises employee growth through funded qualifications and comprehensive training, alongside a range of benefits including private healthcare and wellbeing initiatives, ensuring you thrive both personally and professionally in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Benefits Adviser - Leicester
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
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Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like NFP People Limited!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at NFP People Limited that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Welfare Benefits Adviser - Leicester
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at NFP People Limited. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for NFP People Limited.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at NFP People Limited!
How to prepare for a job interview at NFP People Limited
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of NFP People Limited resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Welfare Benefits Adviser - Leicester position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
