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- Tasks: Ensure safety and support for residents during the night while managing building security.
- Company: A charity dedicated to tackling homelessness and promoting fairness.
- Benefits: Competitive salary, flexible working, 26 days leave, and tailored training.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience with vulnerable people and strong communication skills.
- Other info: Join a supportive team committed to inclusivity and personal growth.
The predicted salary is between 23868 - 29868 ÂŁ per year.
If you’re proactive, people focused and ready to create safer nights for those who need it, we’d love to hear from you.
Location: Maritime Court, Wallsend
Salary: ÂŁ23,868
Closing Date: 22 February, 2026
Employment Type: Permanent
Hours per week: 37.5
About the Role
You’ll play a vital part in delivering the charity's mission: tackling homelessness, widening opportunity and championing fairness. Whatever your specialism, you’ll help create a safe, inclusive and empowering environment where people can thrive and move forward with confidence.
As Night Concierge at the service at Wallsend, you’ll be the steady, reassuring presence that keeps our accommodation safe, secure and welcoming for young people and adults at risk of homelessness. You’ll manage building security, respond to emergencies, carry out safety checks and provide calm, practical support when it’s needed most.
You’ll bring confidence, clear communication and experience working with vulnerable people—plus a commitment to safeguarding, equality and respectful practice. In return, we’ll equip you with full training, ongoing support and the tools to thrive.
In this role, you will:
- Ensure the safety, security and wellbeing of residents throughout the night
- Monitor building access, conduct regular checks and oversee CCTV (where applicable)
- Act as first responder to emergencies, incidents and safeguarding concerns
- Provide calm, practical first contact support to clients during night hours
- Maintain Health & Safety standards, logging issues and completing light cleaning/maintenance
- Keep accurate night logs and deliver clear shift handovers
- Work independently while collaborating effectively with staff, volunteers and contractors
- Promote dignity, respect, equality and Depaul's values in all interactions
About You
You bring your confidence, calm energy and people first attitude to the night team. You use your understanding of homelessness, sharp communication skills and strong safeguarding instincts to respond swiftly and professionally to whatever arises, all while staying composed under pressure, treating everyone with dignity and working independently with real integrity.
What You’ll Receive
- Tailored training and development
- Flexible working options where suitable
- 26 days annual leave, rising with service
- Family friendly leave policies
- Pension scheme with employer contributions up to 7%
- Employee Assistance Programme with 24/7 GP access
- Discounts across retail, travel, food, fitness and more
- Cash health plan for you and your family
- Death in service benefit
- Access to legal and practical support
Safer Recruitment
The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About The Organisation
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
Night Concierge in Wallsend employer: NFP People Limited
Contact Detail:
NFP People Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge in Wallsend
✨Tip Number 1
Get to know the organisation! Research their mission and values, especially around tackling homelessness. This will help you connect your personal experiences and motivations to their goals during interviews.
✨Tip Number 2
Practice your communication skills! As a Night Concierge, you'll need to be calm and clear under pressure. Role-play potential scenarios with friends or family to build your confidence in responding to emergencies.
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on what the role really entails and what the team values most. Plus, it shows your genuine interest in the position!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest updates and opportunities directly from us.
We think you need these skills to ace Night Concierge in Wallsend
Some tips for your application 🫡
Show Your People Skills: As a Night Concierge, you'll be working with vulnerable individuals, so make sure to highlight your experience in this area. Share examples of how you've supported people in challenging situations and how you maintain a calm and respectful approach.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Night Concierge role. We want to see how you align with our mission of tackling homelessness and promoting fairness.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at NFP People Limited
✨Know the Mission
Before your interview, take some time to understand the charity's mission and values. Familiarise yourself with their approach to tackling homelessness and how they empower individuals. This will help you align your answers with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your People Skills
As a Night Concierge, you'll be working closely with vulnerable individuals. Be prepared to share examples from your past experiences where you've successfully communicated and supported people in challenging situations. Highlight your calmness under pressure and your ability to treat everyone with dignity.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about potential emergencies or incidents you might face as a Night Concierge and how you would handle them. Practising your responses can help you articulate your thought process clearly and demonstrate your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training provided, the team dynamics, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
