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- Tasks: Lead and manage charity service operations, ensuring alignment with strategic goals.
- Company: Join a well-established healthcare charity making a real difference in people's lives.
- Benefits: Enjoy a permanent, full-time role with opportunities for professional growth and development.
- Why this job: Be part of a mission-driven team that values innovation and community impact.
- Qualifications: Experience in service management, preferably in the charity or healthcare sector.
- Other info: Ideal for self-motivated individuals eager to drive positive change.
The predicted salary is between 36000 - 60000 £ per year.
This is an exciting opportunity with an established Healthcare charity to oversee the operations of the services provision.
Contract: Permanent – Full time
The Role:
Reporting to the Head of Services you will oversee the operations of the charity’s services provision. You will ensure the delivery and outcomes align with the relevant service strategy and with the overarching organisational objectives and values.
Key responsibilities:
- Recruitment and management of regional coordinators and regional service volunteers.
- Working across the charity to ensure integration of the Services team across the organisation.
- Monitoring and control of budgets relating to the services department.
- Managing outsourced service providers.
- Overseeing and reviewing literature orders ensuring swift and cost-effective delivery.
- Providing support to the helpline team by answering nonclinical/dietetic enquiries.
- Supporting and coordinating projects as appropriate and managing these as required from start to finish.
- Supporting the development of a content plan for the charity’s healthcare professional educational activities, determining what topics should be covered and what the best format would be (webinar, online modules, presentation, panel discussion, case study).
- Identifying potential topics for future educational content (through internal relationships, desk research and telephone research with potential speakers or the target audience).
- Facilitating regional/national support requirements for events including healthcare professionals and public/patient events.
- Attending meetings and presenting when required.
About you:
To be successful in the role you must have:
- Demonstrable experience of management of services.
- Experience working in the charity sector, or closely with healthcare professionals, ideally within the NHS or private healthcare (other sectors would be considered).
- Strong proven experience of developing and driving forward new services.
- Experience in developing and managing strong relationships with a wide variety of stakeholders, including senior healthcare professionals.
- An understanding of the UK health systems, CVD services and NHS structures, both nationally and locally.
- Strong written and verbal communication skills, enabling effective working relationships with a wide range of people.
- Self-motivated, driven, and energetic individual, with a positive disposition.
You may also have experience in areas such as Operations Manager, Services Manager, Operations Analyst, Operational Specialist, Service Project Manager, Senior Operations Manager, Senior Service Coordinator, Programme Manager, Operations Supervisor, Supply Service Manager, Quality Manager.
Service Operations Manager - Berkshire employer: NFP People Limited
Contact Detail:
NFP People Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager - Berkshire
✨Tip Number 1
Familiarise yourself with the charity sector and the specific challenges it faces, especially in healthcare. Understanding the nuances of how charities operate will help you demonstrate your commitment and insight during interviews.
✨Tip Number 2
Network with professionals in the charity and healthcare sectors. Attend relevant events or webinars to connect with potential colleagues and stakeholders, which can give you an edge when discussing relationship management in your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed services or projects in the past. Highlighting measurable outcomes will showcase your ability to drive results and align with the organisation's objectives.
✨Tip Number 4
Research the charity’s current services and any recent developments in the UK health systems, particularly around CVD services. Being knowledgeable about their work will allow you to engage more meaningfully during discussions and show your genuine interest.
We think you need these skills to ace Service Operations Manager - Berkshire
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Service Operations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in service management, particularly within the charity or healthcare sectors. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to drive new services.
Write a Strong Cover Letter: Your cover letter should complement your CV by providing specific examples of your past experiences that relate to the role. Highlight your management skills, experience with stakeholders, and understanding of the UK health systems to make a strong case for your candidacy.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Service Operations Manager role.
How to prepare for a job interview at NFP People Limited
✨Understand the Charity Sector
Make sure to research the charity sector and its specific challenges. Familiarise yourself with the organisation's mission and values, as well as current trends in healthcare services. This will help you demonstrate your commitment and understanding during the interview.
✨Showcase Your Management Experience
Prepare examples from your past roles that highlight your management skills, particularly in overseeing service operations. Be ready to discuss how you've successfully managed teams, budgets, and projects, as these are key responsibilities for the role.
✨Demonstrate Stakeholder Engagement Skills
Think of instances where you've built strong relationships with stakeholders, especially healthcare professionals. Be prepared to share how you navigated these relationships to achieve positive outcomes, as this is crucial for the Service Operations Manager position.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions that may assess your problem-solving abilities and decision-making skills. Consider potential challenges you might face in the role and how you would address them, showcasing your proactive approach and strategic thinking.
