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- Tasks: Coordinate client support and improve systems in a dynamic, remote environment.
- Company: Join a values-driven, employee-owned social enterprise making a real difference.
- Benefits: Flexible working, generous leave, health plan, and personal development opportunities.
- Why this job: Shape a new function while supporting impactful organisations and enhancing your skills.
- Qualifications: Experience in admin or support roles with strong organisational and communication skills.
- Other info: Diverse backgrounds encouraged; laptop and mobile provided for work.
The predicted salary is between 24500 - 24500 £ per year.
Do you have experience in an administrative, support or coordination role? Join the new national Support Team! We’re looking for a proactive and organised Support Team Coordinator in this remote working role.
Position: Support Team Coordinator
Location: Remote (required to travel to Manchester/Birmingham for regular meetings - travel paid)
Hours: Full-time is 35 hours per week (part time considered at 28-35 hours per week but must include Tuesdays and Fridays)
Salary: £24,500 pro rata
Contract: Permanent
Close Date: 9am, 2nd February. Successful candidates will be contacted by 9th February.
First Interviews: 12th February / Online
Second Interviews: 13th February / Online (this is a short, informal chat with some of the team) with the final decision being made by 16th February.
About the Role
This role will be part of the team delivering the day-to-day support function, ensuring clients receive a responsive, high-quality experience. You will be the first point of contact for incoming support enquiries, coordinating responses across the business and assisting with internal administrative tasks for the Training and Implementation Specialists. This role is ideal for someone who thrives on improving systems and enjoys cross-team collaboration and hands-on delivery in a fast-moving, values-driven environment.
Key areas of responsibility include:
- Client Support Coordination & Administration
- Process & Service Improvement
About You
We’re looking for someone who is naturally organised, genuinely enjoys solving problems, and thrives on making systems work better. Someone who can handle multiple priorities with calm efficiency while staying focused on the people behind every enquiry. Your ability to coordinate across teams, be comfortable using different software and follow things through to completion will be essential.
You will have:
- Experience in an administrative, support or coordination role
- Strong organisational skills with the ability to juggle multiple priorities
- Excellent written and verbal communication
- Comfortable using software, ideally including Salesforce or similar CRM
- Proactive and solution focused; takes initiative to solve problems and follows through to completion
- High attention to detail and accuracy.
And in return, you have the chance to shape a brand-new function in a values-driven, employee-owned social enterprise. You’ll work with supportive colleagues who care about doing things well, and you’ll see the direct impact of your work on organisations making a real difference in people’s lives.
If you’re reading this wondering ‘is it really for me?’ or ‘I don’t quite meet all of the criteria’, then please get in touch to ask some questions or consider applying anyway. We know that some people are less likely to apply for jobs unless they believe they can perform every task. We are most interested in finding the best candidate for the job, and we know that candidate may come from a less traditional background.
About the Organisation
Join an employee-owned values-based Social Enterprise with a vision of a society in which people are enabled to thrive. As an employee-owned organisation all employees are engaged in the development of the business through a Trust Board, helping homelessness, health, and social care providers improve services by creating engaging visual tools and promoting collaborative ways of working.
Benefits include:
- Laptop and mobile phone provided for work purposes
- Open to flexible working arrangements
- Cash health plan
- Generous pension scheme
- Employee assistance programme
- Cycle to Work scheme
- 25 days’ annual leave plus bank holidays (pro-rated for part-time) & additional days at Christmas (increasing to 30 days with long service)
- Enhanced parental leave and carer’s leave
- Paid volunteering time
- Opportunities for personal development
The organisation is committed to creating a happy, healthy, purposeful work environment in which everyone is supported and empowered to do their best work. We strongly encourage candidates of diverse backgrounds and identities to apply. Each new employee is an opportunity to bring in a unique perspective and strengthen the team, so they are always eager to further diversify the organisation.
Support Team Coordinator - Remote in Lancaster employer: NFP People Limited
Contact Detail:
NFP People Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Team Coordinator - Remote in Lancaster
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for those interviews like a pro! Research the company’s values and think about how your skills align with their mission. Practise common interview questions and have some examples ready to show off your problem-solving skills.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t hesitate to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a better chance to stand out!
We think you need these skills to ace Support Team Coordinator - Remote in Lancaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Team Coordinator role. Highlight your relevant experience in administrative or support roles, and show us how your skills align with what we're looking for.
Show Off Your Organisational Skills: Since this role is all about coordination and organisation, give us examples of how you've successfully managed multiple priorities in the past. We want to see your ability to juggle tasks while keeping everything running smoothly!
Be Proactive in Your Approach: We love candidates who take the initiative! In your application, share instances where you've identified problems and implemented solutions. This will demonstrate your proactive mindset and solution-focused attitude.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at NFP People Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support Team Coordinator role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss specific examples of how you've successfully managed multiple priorities in the past. Think of situations where you improved processes or coordinated tasks across teams, as these will resonate well with the interviewers.
✨Communicate Clearly and Effectively
As the first point of contact for support enquiries, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you had to solve problems or handle difficult situations, showcasing your verbal and written communication skills.
✨Be Proactive and Solution-Focused
Demonstrate your proactive nature by sharing examples of when you took the initiative to solve a problem or improve a system. This will highlight your ability to follow through and your commitment to delivering high-quality support, which is essential for this role.
