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- Tasks: Deliver exceptional customer service and create a welcoming atmosphere for all visitors.
- Company: Join The Donkey Sanctuary, a leading animal welfare organisation dedicated to improving donkey lives.
- Benefits: Enjoy competitive pension, 31 days holiday, wellbeing support, and free parking.
- Why this job: Be part of a passionate team making a real difference in animal welfare.
- Qualifications: Experience in high-volume catering and strong customer service skills required.
- Other info: Flexible part-time hours with opportunities for additional shifts during busy periods.
Front of House Assistant
We are heading into our busy season and are looking for friendly and proactive team players with a strong customer service ethic to join our team at our award-winning restaurant, The Kitchen.
Position:
Front of House Assistant (2190)
Location:
Sidmouth
Hours:
Part Time
Salary:
£12.58 per hour
Contract:
Casual Worker
About you:
- Experience of working front of house in a high-volume catering operation.
- Excellent customer service skills, including experience of dealing with enquiries and complaints from members of the public.
- Strong communication skills.
- Good organisational skills.
- Self-motivated.
- Great interpersonal skills – able to establish, build and maintain successful relationships with staff, supporters and visitors.
About the role:
- Serving food and beverages to customers, including barista coffee, to a consistently high standard.
- Delivering food and beverages to tables and clearing trays.
- Ensuring secure cash handling and efficient and accurate use of the till.
- Keeping the front of house and counter areas clean, cleaning and maintaining equipment and keeping records as required in compliance with food hygiene regulations.
- Assisting with putting away deliveries and ensuring stock rotation.
- Assisting with food preparation as required.
- Carrying out dishwashing duties to a high standard.
What we offer in return:
These are casual fixed term contracts starting as soon as possible until 30 September 2026, working across a 7-day rota. The working hours and pattern will be agreed between the line manager and post-holder, but flexibility will be required for weekend working.
Please note: This role will not include evening working or split-shifts.
This role is based on site at our Sidmouth location, which is not easily accessible via public transport, therefore a current UK driving licence would be desirable.
Benefits:
- Competitive pension.
- Life Assurance.
- 31 Days holiday (including Bank holidays), rising to 34 with each full year of service.
- Wellbeing Team.
- Recorded Pilates classes.
- Long Service Awards.
- Healthshield Plan – including reimbursement of some medical expenses up to the specified limits per membership, offers, discounts and cashback on shopping, travel and entertainment from participating outlets and access to a 24/7 GP and counselling service.
- Free Parking.
- Subsidised restaurant and shop.
The Donkey Sanctuary is a Disability Confident Employer.
The Donkey Sanctuary is committed to safeguarding and promoting the welfare of vulnerable people (children and adults), and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post. #INDNFP
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Front of House Assistant employer: NFP People Limited
Contact Detail:
NFP People Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant
✨Tip Number 1
Get to know the organisation! Before your interview, do a bit of research on The Donkey Sanctuary. Understand their mission and values, and think about how you can contribute to their vision. This will show them you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent The Kitchen in style.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for working with us at The Donkey Sanctuary. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or front of house roles. We’re looking for team players who can engage with our visitors, so share specific examples of how you've gone above and beyond in previous jobs.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NFP People Limited
✨Know the Mission
Before your interview, take some time to understand The Donkey Sanctuary's mission and values. This will help you connect your answers to their goals, showing that you're not just looking for any job, but that you're genuinely interested in contributing to their cause.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you dealt with difficult customers or went above and beyond to ensure a great experience. This will demonstrate your strong customer service ethic, which is crucial for the Front of House Assistant role.
✨Practice Your Communication
Since strong communication skills are key for this position, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering common interview questions.
✨Be Ready for Practical Scenarios
Expect to be asked about how you'd handle specific situations, like managing a busy service or dealing with a complaint. Think through these scenarios beforehand and prepare your responses, focusing on your organisational skills and ability to maintain a positive atmosphere even under pressure.