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- Tasks: Manage client pensions, handle queries, and ensure accurate data processing.
- Company: NFP is a global leader in risk management and retirement solutions, known for its collaborative culture.
- Benefits: Enjoy hybrid working, great socials, and opportunities for personal development.
- Why this job: Join a vibrant team focused on client service and continuous improvement in a supportive environment.
- Qualifications: Customer service experience is essential; knowledge of pensions administration is a plus.
- Other info: Flexible hours and a relaxed office atmosphere await you!
The predicted salary is between 30000 - 42000 £ per year.
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organisation of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: NFP.
About the role: We are recruiting for Pensions Customer Service Executive to take responsibility for the administration of clients’ group pensions, working with Consultants and Senior Team Members to oversee implementations and remedial work.
Overview of duties:
- Undertaking comprehensive data validation exercises
- Completing auto-enrolment assessments including Declaration of Compliance & Re-Declaration of Compliance
- Producing & reconciling payroll deduction schedules within agreed Service Level turnaround timeframes
- Liaising between pension provider, The Pensions Regulator and employer/employee and client advisers
- Answering employer/employee queries via telephone or written
- Processing lost clients within the Standard Operating Procedure
- Supporting the day-to-day workloads of the team including inbox enquiries
- Ensuring that all client history (at both employer and employee level) is fully documented
- Proactively identifying added value opportunities
- Keeping up to date of developments and remain current within the industry, specifically changes, in legislation, competitors and clients
- Identifying and addressing errors within client processes, highlighting to management accordingly
- Overseeing remedial work to ensure an accurate outcome in a timely manner for existing clients and audit projects
Person specification Knowledge, skills and abilities:
- Well organised and detail-oriented individual
- Focused on continuous improvement and developing standards
- Excellent interpersonal and business communication skills
- One team company mindset with client always at the centre of the process
- Willingness to support the wider business with client delivery
Education / and or Experience:
- Previous experience in a Customer Services role
- Knowledge and experience of Pensions Administration desirable
- Experience with Excel, MS Teams and Outlook essential
- CII qualifications desirable, but not essential
Key information:
- Hours: 35 hours
- Location: Bromsgrove, Hybrid
What you’ll love about us! We may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office. We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you’ll get plenty of opportunities to invest in your career and personal development.
Attractions @ NFP: We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working. Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how. We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets. We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work. Our inclusion and belonging initiatives and charity work form a large part of this. NFP has an Executive Board member as well as Board made up of individuals from across our entire business dedicated to inclusion and belonging.
If this sounds like something in which you are interested, please apply or contact Lucy Reed for further information. NFP and You... Better Together!
Pensions Customer Services Executive employer: NFP Corp
Contact Detail:
NFP Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Customer Services Executive
✨Tip Number 1
Familiarise yourself with the latest developments in pensions legislation and administration. This will not only help you in interviews but also demonstrate your commitment to staying current in the industry.
✨Tip Number 2
Network with professionals in the pensions sector, especially those who work at NFP or similar companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer service challenges in the past. Highlighting your problem-solving skills and ability to work collaboratively will resonate well with the team-oriented culture at NFP.
✨Tip Number 4
Showcase your proficiency in Excel and other relevant software during your interactions. Being able to discuss how you've used these tools effectively in previous roles can set you apart from other candidates.
We think you need these skills to ace Pensions Customer Services Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Pensions Customer Services Executive position. Tailor your application to highlight relevant experiences and skills that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service roles, particularly in pensions administration or related fields. Use specific examples to demonstrate your skills in data validation, communication, and problem-solving.
Showcase Your Skills: Make sure to mention your proficiency in Excel, MS Teams, and Outlook, as these are essential for the role. If you have any CII qualifications, be sure to include them, even if they are not essential.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your understanding of NFP's culture and values. Express your enthusiasm for the role and how you can contribute to their PeopleFirst approach and collaborative environment.
How to prepare for a job interview at NFP Corp
✨Know Your Pensions Basics
Make sure you brush up on your knowledge of pensions administration and the relevant legislation. Understanding auto-enrolment processes and compliance requirements will show that you're serious about the role and can hit the ground running.
✨Demonstrate Your Customer Service Skills
Prepare examples from your previous experience where you've successfully handled customer queries or resolved issues. Highlight your interpersonal skills and how you put the client at the centre of your approach, as this aligns with the company's values.
✨Showcase Your Organisational Skills
Since the role requires a well-organised individual, be ready to discuss how you manage your workload and prioritise tasks. You might want to share specific tools or methods you use to stay organised, especially when dealing with multiple clients.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.
