Claims Handler

Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organisation of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

The main responsibility of a Claims Handler at NFP is to provide administration, progression and advocacy on our clients' claims. This will include providing advice to clients on policy coverage, supporting the overall claims process, issuing and administering claims notifications, negotiating settlement and managing claims from end to end with insurers and appointed representatives. You will be required to provide technical claims advice and claims experience reporting support to the Servicing/Sales Account Executives and other key stakeholders.

Essential Duties and Responsibilities:

• Deal with incoming enquiries from clients, insurers and other third parties in a professional and timely manner.
• Manage clients' claims including advice on cover and indemnity.
• Manage the First Notification of Loss process fast and efficiently to mitigate losses and reduce potential leakage.
• Actively monitor progress on outstanding claims and provide timely and accurate feedback to clients and Account Executives.
• Liaise with Insurers, Loss Adjusters and other third parties.
• Provide technical and administrative support to the Broker Account Executive Teams to support client relationships and the inception and renewal process.
• Undertake other duties as assigned which are commensurate with the role.
• Deal with claims on behalf of carriers on a delegated authority basis where agreements are in place.
• Support leadership team on the implementation of best practice, process review and continuous improvement projects.

Skills and Competencies:

• High level of interpersonal skills – ability to build successful, mutually beneficial business relationships at all levels.
• Communication skills – able to communicate with internal and external stakeholders at all levels face to face, over the telephone and in writing.
• Strong negotiation skills.
• Planning, organisational and time management skills.
• Tenacity for problem solving.
• Computer literate and thorough understanding of Company software.
• Good IT skills in particular Microsoft Word/Excel/Outlook/SharePoint.
• Report writing and basic data analysis skills desirable.

Compliance Responsibilities:

• Comply with the Financial Services and Markets Act 2000 and the relevant FCA rules at all times.
• Comply with the relevant compliance, Treating Customers Fairly, Training & Competence and financial crime (anti-money laundering, data security, anti-bribery, fraud and corruption) procedures of the firm at all times.
• Keep up to date with all relevant product, legislative and technical changes, as required.
• Follow appropriate ethical standards within the firm at all times.

Requirements:

• Experience of handling Property, Casualty and Motor claims.
• Experience of working in a Commercial Insurance setting.
• Knowledge of FCA regulatory requirements.
• Excellent attention to detail and ability to prioritise workload.

Education and/or Experience:

• Minimum of 2 years’ experience in managing commercial general insurance claims.
• Professional insurance qualifications desirable.
• “A” Level standard in education an advantage.

Certificates, Licenses, Registration: None

If this sounds like something in which you are interested, please apply or contact Lucy Reed for further information.

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