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For Companies At a Glance
- Tasks: Support insurance platforms and assist users with application-related issues.
- Company: Join NFP, a dynamic company in the insurance industry with a global presence.
- Benefits: Enjoy competitive pay, hybrid working, generous leave, and health support.
- Why this job: Make a real impact while learning from industry experts in a fast-paced environment.
- Qualifications: Experience in application support and strong communication skills required.
- Other info: Be part of a People First culture that values your wellbeing and development.
The predicted salary is between 36000 - 60000 £ per year.
Applications Support Analyst (Acturis)
We are recruiting for an Applications Support Analyst (Acturis) to support our core insurance platforms, ensuring seamless operations across the business. Working within a dynamic environment and closely with the Senior Analyst, the successful candidate will be the first point of contact for application-related support and change requests, particularly within insurance broker management systems.
Responsibilities
- Experience supporting end users including insurance accounts, claims and finance handlers
- Troubleshooting skills with escalation to third-party providers as needed
- Strong Acturis platform knowledge and understanding of data structures preferred
- Proficiency with enterprise-level service desk systems
- Excellent communication, customer service and problem-solving skills
- Ability to train others, share knowledge, take initiative and work dependably
- Supporting employees via phone, in-person, or other channels, ensuring excellent service and thorough documentation
- Assisting with application issues, future acquisitions and business integrations
- Logging and managing incidents and service requests using enterprise-level ticketing systems
- Supporting application integration, data migration and onboarding processes during acquisitions
Who is NFP?
With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:
- Insurance (helping them manage key risks)
- Health and safety (supporting them to create a safer workplace for their employees)
- Employee benefits (helping them reward their people more effectively)
- HR, people and talent (supporting employers and their people to thrive through changes and challenges)
What you’ll love about working here
- working in a dynamic, fast-paced organisation in an exciting industry
- the opportunity to do globally impactful work from day one
- learning from industry and business line specialists with decades of experience
- a huge variety of projects to work on and challenges to solve
- our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
- a rich suite of employee benefits and out-of-workperk
The great benefits we offer:
Finances
- It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.
- Matched employer pension contributions
- Life Assurance and Group Income Protection
- Lifestyle discounts for well-known brands
Work-life balance
- We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.
- Opportunity for hybrid working
- Generous annual leave allowance
Health and wellbeing
- We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.
- Comprehensive Private healthcare
- Healthcare cash plan
- Additional days off throughout the year to focus on your wellbeing
Charity and community work
- Numerous charity fundraising challenges and events throughout the year
- Opportunities to volunteer and give back to the community
- Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work
Social
- Two large employee events every year for summer and Christmas
- Enjoy out-of-work events and socials to get to know your team better
- Good office locations with plenty of opportunity to socialise outside of work
Inclusion and belonging
- A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
- Inclusive policies and procedures to ensure all of our people are treated fairly
- Access to Business Resource Groups that can support with multiple key challenges
NFP and You… Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
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Applications Support Analyst (Acturis) employer: NFP Corp
Contact Detail:
NFP Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Analyst (Acturis)
✨Tip Number 1
Get to know the Acturis platform inside out! Brush up on your troubleshooting skills and be ready to showcase your knowledge during interviews. We want to see that you can handle application-related support like a pro!
✨Tip Number 2
Practice your communication skills! You’ll be the first point of contact for users, so being able to explain complex issues in simple terms is key. We recommend role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Don’t forget to highlight your customer service experience! Whether it’s through phone calls or face-to-face interactions, we want to see how you’ve gone above and beyond to help others in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about our dynamic work culture right there!
We think you need these skills to ace Applications Support Analyst (Acturis)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Applications Support Analyst role. Highlight your experience with Acturis and any relevant troubleshooting skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Let us know what excites you about working in a dynamic environment like ours.
Showcase Your Communication Skills: Since you'll be the first point of contact for application support, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at NFP Corp
✨Know Your Acturis Inside Out
Make sure you brush up on your knowledge of the Acturis platform. Familiarise yourself with its features, data structures, and common issues users face. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Show Off Your Troubleshooting Skills
Prepare to discuss specific examples where you've successfully troubleshot application issues in the past. Think about how you escalated problems to third-party providers and what the outcomes were. This will demonstrate your problem-solving abilities and experience in a similar environment.
✨Practice Your Communication Skills
Since this role involves supporting end users, practice explaining complex concepts in simple terms. You might be asked to role-play a support scenario during the interview, so being clear and concise is key. Good communication can set you apart from other candidates.
✨Be Ready to Share Knowledge
The ability to train others and share knowledge is crucial for this position. Think of instances where you've helped colleagues or clients understand a system or process better. Highlighting these experiences will show that you're not just a tech whiz but also a team player.
