PMI Account Manager

We’re hiring for a PMI Account Manager to join our growing Employee Benefits team. To keep up with our growth in the UK and Ireland, we’re looking for a dedicated PMI Account Manager to join our dynamic Employee Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees.

As one of our PMI Account Managers, you will be responsible for looking after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery, working to provide outstanding customer service.

NFP, part of the Aon group, specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

Experience with both SME and individual PMI.

An ability to work independently and as part of a team.

Liaising with medical insurers, administrators, healthcare providers and underwriting teams to gather, analyse and validate PMI scheme information.

Conducting detailed client research including claims experience, medical underwriting positions, benefit structures, excesses, networks and provider terms.

Acting as the day-to-day contact for PMI clients, responding promptly to enquiries relating to benefit design, eligibility, claims escalation, underwriting, renewals and mid-term changes.

Managing annual renewal cycles, including re-enrolment, underwriting changes and premium adjustments in line with SLA.

Supporting in onboarding new PMI clients, ensuring benefit structures align with employee needs and budget.

Producing and coordinating all market review reports, insurer comparisons, underwriting summaries, provider engagement records and Summary of Benefits within agreed timescales.

Working closely with Consultants to ensure clients receive proactive, accurate and commercially strong advice at every stage of their PMI lifecycle.

Attending client meetings, insurer calls and renewal presentations where appropriate.

Producing detailed PMI policy summaries, renewal reports, claims analysis, benefit benchmarking and portfolio valuations for client review meetings.

Identifying opportunities to enhance PMI schemes through benefit redesign, insurer switches, underwriting reviews or the addition of complementary benefits (cash plans, EAPs, GP services, dental, wellbeing).

Capturing and passing market intelligence to Consultants to grow the client portfolio.

Ensuring all PMI activity is compliant with FCA regulation, Treating Customers Fairly principles, data protection and financial crime policies.

Working in a dynamic, fast-paced organisation in an exciting industry.

The opportunity to do globally impactful work from day one.

Learning from industry and business line specialists with decades of experience.

A huge variety of projects to work on and challenges to solve.

Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being.

A rich suite of employee benefits and out-of-work perks.

The great benefits we offer:

• Finances: Matched employer pension contributions, Life Assurance and Group Income Protection, Lifestyle discounts for well-known brands.
• Work-life balance: We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.
• Opportunity for hybrid working.
• Generous annual leave allowance.
• Buy even more annual leave so you don’t miss out on that extra trip.
• Health and wellbeing: We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.
• Additional days off throughout the year to focus on your wellbeing.
• Charity and community work: At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.
• Numerous charity fundraising challenges and events throughout the year.
• Opportunities to volunteer and give back to the community.
• Award-winning apprenticeship program, helping young adults from local schools take their first steps into the world of work.
• Social: It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.
• Two large employee events every year for summer and Christmas.
• Enjoy out-of-work events and socials to get to know your team better.
• Good office locations with plenty of opportunity to socialise outside of work.
• Inclusion and belonging: We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.
• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board.
• Inclusive policies to ensure all of our people are treated fairly.
• Access to Business Resource Groups.

We’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you.