Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client benefits, conduct research, and ensure top-notch service.
- Company: Join a dynamic team focused on employee benefits in Birmingham or Bromsgrove.
- Benefits: Enjoy hybrid work options, professional development, and a supportive team environment.
- Why this job: Great opportunity to grow your skills while making a real impact for clients.
- Qualifications: BA/BS degree preferred; strong communication and problem-solving skills required.
- Other info: Work 35 hours a week, with flexibility between home and office.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for an Employee Benefits Account Manager, to join our busy team in either Bromsgrove or Birmingham. You will be responsible for liaising with product providers, human resources and other third parties, as well as conducting client research consisting of in-depth analysis of many different types of financial contracts.
Overview of duties :
- Responding promptly to client enquiries, in line with agreed levels of service, regarding their existing arrangements, renewals and any changes in circumstances, including scheduling of renewals and re-enrolment dates.
- Supporting Consultants to onboard new clients ensuring the benefit package meets the clients needs and all reports/market analysis/account manager process guides/summary of benefits are produced within agreed time frames
- Working in conjunction with the relevant Consultant ensuring that client expectations are exceeded in terms of the service levels and information provided
- Generating market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio ensuring this information is promptly recorded and passed onto the relevant person.
- Keeping the back-office system up to date with client information and provider contacts to ensure that high levels of customer service are delivered. Ensuring that all commission/fee expectation information is recorded correctly and in line with the NFP minimum standards.
- Attending client meetings/conference calls both with Consultants and individually as appropriate.
- Producing detailed policy summaries, recommendation reports and portfolio valuations for client review meetings ensuring appropriate sign off has been obtained and clients receive the most up to date and relevant information and guidance.
- Keeping up to date with professional development, including working towards the relevant qualifications and recording this in the correct manner.
Person specification:
Knowledge, skills and abilities:
- Ability to articulate clearly either verbally or in written communication, as well as possessing excellent listening skills.
- Capable of problem solving and coming up with new ideas.
- Ability to work at a fast pace, yet still possessing excellent attention to detail skills.
- Excellent organiser – including time management and prioritisation.
Education and experience:
- BA or BS degree preferred or equivalent experience
Key information :
Hours: 35 hours Monday – Friday
Location: Birmingham or Bromsgrove (Hybrid – 3 days in office, 2 from home)
If this sounds like something you are interested in please apply, or contact Lucy Reed for further information.
Employee Benefits Account Manager employer: NFP, an Aon company
Contact Detail:
NFP, an Aon company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Benefits Account Manager
✨Tip Number 1
Familiarize yourself with the latest trends in employee benefits and financial contracts. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the employee benefits sector. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare for role-specific scenarios that may come up during the interview. Think about how you would handle client inquiries or manage renewals, as demonstrating your problem-solving skills will be crucial.
✨Tip Number 4
Showcase your organizational skills by discussing past experiences where you successfully managed multiple tasks or projects. Highlighting your ability to prioritize and maintain attention to detail will resonate well with the hiring team.
We think you need these skills to ace Employee Benefits Account Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Employee Benefits Account Manager position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in client management, financial contracts, or employee benefits. Use specific examples to demonstrate how your background aligns with the duties outlined in the job description.
Showcase Communication Skills: Since the role requires excellent verbal and written communication skills, make sure to highlight these in your application. Provide examples of how you've effectively communicated with clients or colleagues in the past.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific needs of the company. Mention why you are interested in the position and how you can contribute to exceeding client expectations and enhancing service levels.
How to prepare for a job interview at NFP, an Aon company
✨Showcase Your Communication Skills
As an Employee Benefits Account Manager, clear communication is key. Be prepared to demonstrate your ability to articulate ideas both verbally and in writing. Practice explaining complex concepts simply, as you will need to convey information to clients and colleagues effectively.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to discuss examples of how you've tackled challenges in previous roles. Highlight your problem-solving skills and your ability to come up with innovative solutions, especially in high-pressure situations.
✨Emphasize Attention to Detail
Given the nature of the role, attention to detail is crucial. Prepare to share instances where your meticulousness has led to successful outcomes, whether in managing client accounts or ensuring compliance with financial contracts.
✨Prepare for Client Interaction Scenarios
Since the position involves liaising with clients and conducting meetings, think about how you would handle various client scenarios. Be ready to role-play or discuss how you would respond to client inquiries and manage expectations effectively.
