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- Tasks: Deliver top-notch customer service for pension administration and support team training.
- Company: Join NFP, a dynamic company with a people-first culture.
- Benefits: Competitive salary, hybrid working, generous leave, and health benefits.
- Why this job: Make a real impact while learning from industry experts in a fast-paced environment.
- Qualifications: Strong organisation skills and excellent communication abilities.
- Other info: Engage in charity work and enjoy social events with your colleagues.
The predicted salary is between 30000 - 42000 £ per year.
We’re hiring for a Pensions Customer Services Executive to support our growing Customer Services team! To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Pensions Customer Services Executive to join our dynamic Customer Services team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees.
As one of our Pensions Customer Services Executives, you will be responsible for delivering the highest standards of Customer Service for pension administration to NFP clients and following and updating administrative procedures and processes. We’re looking for someone to assist with training new and existing employees, work with Consultants and Team Leaders to oversee implementations and remedial work.
We’re Looking For Someone With:
- A focus on continuous improvement and developing standards
- Great organisation skills and a detail-oriented focus
- Excellent interpersonal and business communication skills
Using These Skills, You’ll Be:
- Efficiently processing all duties expected of a Pension Administrator
- Responsible for the administration of clients’ group pensions
- Liaising between pension providers, The Pensions Regulator and employer/employee and client advisers
What You’ll Love About Working Here:
- Working in a dynamic, fast-paced organisation in an exciting industry
- The opportunity to do globally impactful work from day one
- Learning from industry and business line specialists with decades of experience
- A huge variety of projects to work on and challenges to solve
- Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
- A rich suite of employee benefits and out-of-work perks
The Great Benefits We Offer:
- Finances: It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.
- Matched employer pension contributions
- Life Assurance and Group Income Protection
- Lifestyle discounts for well-known brands
Work-life balance: We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.
- Opportunity for hybrid working
- Generous annual leave allowance
Health and wellbeing: We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.
- Comprehensive Private healthcare
- Healthcare cash plan
- Additional days off throughout the year to focus on your wellbeing
Charity and community work: At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.
- Numerous charity fundraising challenges and events throughout the year
- Opportunities to volunteer and give back to the community
- Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work
Social: It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.
- Two large employee events every year for summer and Christmas
- Enjoy out-of-work events and socials to get to know your team better
- Good office locations with plenty of opportunity to socialise outside of work
Inclusion and belonging: We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.
- A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
- Inclusive policies and procedures to ensure all of our people are treated fairly
- Access to Business Resource Groups that can support with multiple key challenges
NFP is an inclusive Equal Employment Opportunity employer.
Pensions Customer Services Executive employer: NFP, an Aon company (Europe)
Contact Detail:
NFP, an Aon company (Europe) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Customer Services Executive
✨Tip Number 1
Network like a pro! Reach out to current employees at NFP on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Pensions Customer Services Executive role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of pension administration and customer service best practices. We want you to show off your skills and how you can contribute to our People First culture!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being able to articulate your thoughts clearly will set you apart. Consider doing mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our dynamic team at NFP.
We think you need these skills to ace Pensions Customer Services Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Pensions Customer Services Executive role. Highlight your relevant experience and skills that align with our focus on customer service and pension administration.
Showcase Your Communication Skills: Since excellent interpersonal and business communication skills are key for this role, don’t shy away from demonstrating these in your application. Use clear and concise language to convey your points effectively.
Emphasise Continuous Improvement: We love candidates who are all about growth! Mention any experiences where you’ve contributed to process improvements or training initiatives. This shows us you’re proactive and ready to help elevate our standards.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at NFP, an Aon company (Europe)
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions and the specific services offered by NFP. Familiarise yourself with common terms and processes in pension administration, as well as any recent changes in regulations. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for clients. This is crucial for a Pensions Customer Services Executive, so be ready to discuss these scenarios in detail.
✨Demonstrate Your Organisational Skills
Since the role requires great organisation and attention to detail, come prepared with examples of how you've successfully managed multiple tasks or projects. You could even bring a simple portfolio showcasing your organisational methods or tools you use to stay on top of your work.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. This could be about the team dynamics, training opportunities, or how they measure success in the role. It shows that you're engaged and serious about contributing to their People First culture.
