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For Companies At a Glance
- Tasks: Manage client portfolios and deliver outstanding customer service in a dynamic team.
- Company: Join NFP, a leading company in employee benefits with a people-first culture.
- Benefits: Enjoy competitive pay, hybrid working, generous leave, and health support.
- Why this job: Make a real impact while learning from industry experts in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for client service are essential.
- Other info: Be part of a vibrant community with social events and charity opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We're hiring for a PMI Account Manager to support our growing Employee Benefits team! To keep up with our growth in the UK and Ireland, we're looking for a dedicated PMI Account Manager to join our dynamic Employee Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our PMI Account Managers, you will be responsible for looking after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery, working to provide outstanding customer service.
Responsibilities
- Liaising with medical insurers, administrators, healthcare providers and underwriting teams to gather, analyse and validate PMI scheme information
- Conducting detailed client research including claims experience, medical underwriting positions, benefit structures, excesses, networks and provider terms
- Acting as the day-to-day contact for PMI clients, responding promptly to enquiries relating to benefit design, eligibility, claims escalation, underwriting, renewals and mid-term changes
- Managing annual renewal cycles, including re-enrolment, underwriting changes and premium adjustments in line with SLAs
- Supporting in onboarding new PMI clients, ensuring benefit structures align with employee needs and budget
- Producing and coordinating all market review reports, insurer comparisons, underwriting summaries, provider engagement records and Summary of Benefits within agreed timescales
- Working closely with Consultants to ensure clients receive proactive, accurate and commercially strong advice at every stage of their PMI lifecycle
- Attending client meetings, insurer calls and renewal presentations where appropriate
- Producing detailed PMI policy summaries, renewal reports, claims analysis, benefit benchmarking and portfolio valuations for client review meetings
- Identifying opportunities to enhance PMI schemes through benefit redesign, insurer switches, underwriting reviews or the addition of complementary benefits (cash plans, EAPs, GP services, dental, wellbeing)
- Capturing and passing market intelligence to Consultants to grow the client portfolio
- Ensuring all PMI activity is compliant with FCA regulation, Treating Customers Fairly principles, data protection and financial crime policies
What You'll Love About Working Here
- Working in a dynamic, fast-paced organisation in an exciting industry
- The opportunity to do globally impactful work from day one
- Learning from industry and business line specialists with decades of experience
- A huge variety of projects to work on and challenges to solve
- Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
- A rich suite of employee benefits and out-of-work perks
The Great Benefits We Offer
- Finances: It's important to know you're paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.
- Matched employer pension contributions
- Life Assurance and Group Income Protection
- Lifestyle discounts for well-known brands
- Work-life balance: We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That's why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.
- Opportunity for hybrid working
- Generous annual leave allowance
- Health and wellbeing: We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.
- Comprehensive Private healthcare
- Healthcare cash plan
- Additional days off throughout the year to focus on your wellbeing
- Charity and community work: At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you'll be able to join us in making a real difference.
- Numerous charity fundraising challenges and events throughout the year
- Opportunities to volunteer and give back to the community
- Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work
- Social: It's not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.
- Two large employee events every year for summer and Christmas
- Enjoy out-of-work events and socials to get to know your team better
- Good office locations with plenty of opportunity to socialise outside of work
- Inclusion and belonging: We're proud holders of Insurance Business Magazine's 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.
- A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
- Inclusive policies and procedures to ensure all of our people are treated fairly
- Access to Business Resource Groups that can support with multiple key challenges
NFP is an inclusive Equal Employment Opportunity employer.
PMI Account Manager in Hemel Hempstead employer: NFP, an Aon company (Europe)
Contact Detail:
NFP, an Aon company (Europe) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PMI Account Manager in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their Employee Benefits team and think about how your skills as a PMI Account Manager can add value. This will help you stand out and show that you’re genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the role. Highlight your experience with client service delivery and your ability to manage relationships with insurers and healthcare providers. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic team at NFP. Let’s make it happen!
We think you need these skills to ace PMI Account Manager in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the PMI Account Manager role. Highlight relevant experience and skills that match the job description, like client management and insurance knowledge. We want to see how you can bring value to our Employee Benefits team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our People First culture. Be genuine and let your personality come through – we love to see the real you!
Showcase Your Communication Skills: As a PMI Account Manager, communication is key. In your application, demonstrate your ability to convey complex information clearly and effectively. Whether it's through your CV or cover letter, make sure we can see your knack for engaging with clients and stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at NFP, an Aon company (Europe)
✨Know Your PMI Inside Out
Before the interview, make sure you understand the basics of Private Medical Insurance (PMI) and the specific services offered by the company. Familiarise yourself with common terms, benefits structures, and the regulatory environment. This will help you speak confidently about how you can contribute to their Employee Benefits team.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you’ve handled enquiries, resolved issues, or improved service delivery. This will demonstrate your ability to be the day-to-day contact for clients and show that you put people first.
✨Research the Company Culture
Dive into the company's values and culture, especially their 'People First' approach. Be ready to discuss how your personal values align with theirs and how you can contribute to a positive work environment. This shows that you're not just looking for a job, but a place where you can thrive.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. Inquire about their approach to client onboarding or how they ensure compliance with FCA regulations. This not only shows your interest in the role but also your proactive mindset in understanding the business better.
