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- Tasks: Support clients by managing claims and providing expert advice on policy coverage.
- Company: Join NFP, a dynamic company focused on people-first values and impactful work.
- Benefits: Enjoy competitive pay, hybrid working, generous leave, and health support.
- Why this job: Make a real difference while developing your skills in a fast-paced environment.
- Qualifications: Experience in handling Motor and/or Property Claims and strong communication skills.
- Other info: Be part of a vibrant team with opportunities for socialising and community involvement.
The predicted salary is between 28800 - 43200 £ per year.
We’re hiring for a Claims Handler to support our growing Claims team! To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Claims Handler to join our dynamic Claims team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Claims Handlers, you’ll be right at the forefront of helping us deliver this mission providing administration, progression and advocacy on our clients claims.
We’re Looking For Someone With:
- Good communication – able to communicate with internal and external stakeholders at all levels face to face, over the telephone and in writing
- High level of interpersonal skills – ability to build successful, mutually beneficial business relationships at all levels
- Planning, organisational and time management skills
- Experience of handling Motor and/or Property Claims
- Experience of working in a Commercial Insurance setting
- Ideally at least 2 years’ experience in managing commercial general insurance claims
Using These Skills, You’ll Be:
- Dealing with incoming enquiries from clients, insurers and other third parties in a professional and timely manner
- Managing client’s claims and providing advice on policy coverage
- Managing the First Notification of Loss process fast and efficiently
- Actively monitoring progress on outstanding claims and providing timely and accurate feedback to clients and Account Executives
- Liaising with Insurers, Loss Adjusters and other third parties
- Providing administrative support to the Broker Account Executive Teams to support client relationships and the inception and renewal process
- Undertaking other duties as assigned which are commensurate with the role
What You’ll Love About Working Here:
- Working in a dynamic, fast-paced organisation in an exciting industry
- The opportunity to do globally impactful work from day one
- Learning from industry and business line specialists with decades of experience
- A huge variety of projects to work on and challenges to solve
- Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
- A rich suite of employee benefits and out-of-work perks
The Great Benefits We Offer:
- Finances: It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.
- Matched employer pension contributions
- Life Assurance and Group Income Protection
- Lifestyle discounts for well-known brands
- Work-life balance: We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.
- Opportunity for hybrid working
- Generous annual leave allowance
- Health and wellbeing: We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.
- Comprehensive Private healthcare
- Healthcare cash plan
- Additional days off throughout the year to focus on your wellbeing
- Charity and community work: At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.
- Numerous charity fundraising challenges and events throughout the year
- Opportunities to volunteer and give back to the community
- Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work
- Social: It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to sociallyise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.
- Two large employee events every year for summer and Christmas
- Enjoy out-of-work events and socials to get to know your team better
- Good office locations with plenty of opportunity to socialise outside of work
- Inclusion and belonging: We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.
- A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
- Inclusive policies and procedures to ensure all of our people are treated fairly
- Access to Business Resource Groups that can support with multiple key challenges
NFP is an inclusive Equal Employment Opportunity employer.
Claims Handler in Birmingham employer: NFP, an Aon company (Europe)
Contact Detail:
NFP, an Aon company (Europe) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common claims handler scenarios. Think about how you’d handle client enquiries or manage claims efficiently. The more you rehearse, the more confident you'll feel!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experience. Use examples that highlight your ability to build relationships and manage claims effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team at NFP.
We think you need these skills to ace Claims Handler in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Handler role. Highlight your experience with Motor and Property Claims, and showcase your communication skills. We want to see how you can fit into our dynamic team!
Showcase Your Interpersonal Skills: Since building relationships is key in this role, don’t forget to mention any relevant experiences where you've successfully interacted with clients or stakeholders. We love seeing how you connect with others!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we do with our claims!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at NFP, an Aon company (Europe)
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor and property claims. Be ready to discuss specific cases you've handled, the challenges you faced, and how you resolved them. This will show your experience and confidence in managing claims.
✨Communicate Like a Pro
Since good communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients and stakeholders in the past, whether face-to-face or over the phone.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage your time and organise your workload. Think of specific tools or methods you use to keep track of claims and ensure timely follow-ups. This will demonstrate your planning skills and ability to handle multiple tasks.
✨Emphasise Your People Skills
Building relationships is crucial in this role. Share examples of how you've successfully built rapport with clients and colleagues. Highlight any instances where your interpersonal skills led to positive outcomes, as this aligns perfectly with the company's people-first approach.
