Account Handler (12 month FTC)

We are recruiting for a Personal Lines Account Handler on a 12 month FTC, to work on the handling of general personal lines with focus on household insurance.

Overview of duties

• Maintain a professional image of self and the Group to all customers and insurers
• Identify and understand the customers needs and business
• Build relationships with customers and provide an ongoing service
• Complete and offer all renewals within the FCA guidelines
• Complete and process all new business and transfer new business within the FCA guidelines
• Completion of tasks in a timely manner
• Ensure that all compliance responsibilities are recorded and reported as required
• Build own technical knowledge to achieve/maintain competence and maintain own training records

Person specification

Knowledge, skills and abilities:

• Customer Care skills
• Planning and Organisational skills
• Negotiation skills
• FCA Compliant Process

Education / and or Experience

• General insurance experience
• Household insurance experience is preferred
• Customer service skills

Key information:

Hours: Monday – Friday, 35 Hours

Location: Hemel Hempstead

If this sounds like something you are interested in please apply or contact Lucy Reed for further information.