At a Glance
- Tasks: Lead the planning and execution of VIP hospitality for NFL international events.
- Company: Join a dynamic third-party agency partnering with the NFL.
- Benefits: Competitive pay, travel opportunities, and a chance to work in sports.
- Other info: Flexible hours with extensive travel across the UK and Europe.
- Why this job: Create unforgettable experiences for NFL fans and partners while working in an exciting environment.
- Qualifications: 5+ years in sports/events, strong communication, and project management skills.
The predicted salary is between 39600 - 48400 £ per year.
The Manager, Hospitality (UK) will play a key role in the planning, delivery, and execution of NFL Premium and VIP Hospitality programs for the NFL’s international games and events.
This individual will oversee guest experiences, ensuring best-in-class service for NFL partners, clients, and fans while helping deliver exceptional hospitality experiences that reflect the NFL brand.
Working closely with internal stakeholders and external partners, the Hospitality Manager will lead and support hospitality initiatives before, during, and after international events throughout the year.
The role requires strong organizational, project management, and communication skills, along with the ability to manage multiple priorities in a fast-paced environment.
The successful candidate will be proactive, detail-oriented, and solutions-focused, with a passion for creating memorable experiences and a willingness to go above and beyond to deliver outstanding results.
This job posting is for a position with one of the NFL’s third-party agency partners that provides services to the NFL.
The individual selected for this role will be an employee of that third-party agency and not the NFL.
All compensation, benefits, and other terms and conditions of employment are handled by the agency.
The assignment to provide services to the NFL will be limited in duration but may be extended for an additional period by agreement between the NFL and the agency.
Key Responsibilities
- Design andplanning of all hospitality areas including suites, shared spaces, and NFL VIP for international games
- Managesales andevent agencies to deliver a high-endhospitality program
- Work collaboratively with participating teamsin their hospitality delivery
- Assistin the branding and designfor all hospitality and customer facing areas
- Conduit between contractors and NFL Creative
- Day-to-day lead for stadium catering; assistin the creation of menus for GA/Hospitality areas
- May include external events
- Entertainment programming
- Cross departmentguest list management alongside NFL Ticketing and Global Hospitality salesteam
- Working closely with the NFL’s Elite Service, management of internal clients, teams, NFLExecutivesand teamownership
- Support in the execution of and delivery of the NFL international games
- Lead or support in external partner events throughout the year
Technical Experience and Role Requirements
- Minimum of 5 years’ working within sports and event industry
- Working within stadiums is highly desired
- Experience in managing and executing multiple events
- Outstanding stakeholder management
- Excellent time management, problemsolvingandorganisationalskills
- Proficiencyin MD Office (PPT, Word, Excell etc.) and excellent email management skillrequired
- Strong communication, interpersonal, and conflict resolution skills
- Ability to handlemultiple tasks simultaneously and work well under pressure tomeet deadlines
- Proactive mindset and professional manner to align withbusinessobjectives, customerexpectationsand brand values
- Proficiencyin Englishrequired, other languages encouraged
- Awareness of cultural differences and inclusion
- Willingness and availability to travel to local and international games (primarily Europe)
Personal Attributes
- A genuine passion for delivering exceptional customer service and experiences
- Excellent attention to detail
- Willingness to travel, work long hours and weekends whenrequired
- Interest in sports recommended
- Terms / Expected Hours of Work
- Requires extensive travel toevent locations across the UK and Europe.
- Requires flexibility to work evenings, weekends and holidays, particularly during event and game weeks.
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Manager, Hospitality (UK-External Agency Position) in London employer: NFL UK & Ireland
The NFL UK & Ireland office offers an exceptional opportunity for aspiring marketing professionals to immerse themselves in the dynamic sports industry. With a supportive and inclusive work culture, employees benefit from ongoing training, networking opportunities, and access to exciting company events, all while working in the vibrant heart of London. This internship not only provides valuable hands-on experience but also fosters personal growth and creativity, making it an ideal environment for the next generation of sports marketers.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Hospitality (UK-External Agency Position) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like NFL UK & Ireland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to NFL UK & Ireland
Don't be shy about reaching out to NFL UK & Ireland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Manager, Hospitality (UK-External Agency Position) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about NFL UK & Ireland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at NFL UK & Ireland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
