Customer Services Lead — Orders, Deliveries & Issues

Managing incoming calls for orders or routing to appropriate person. Quoting new work from all new enquiries we receive. Placing new orders from above once received – in turn raising work for factory production. Logging customer stock for delivery from call off orders received – checking remaining stock levels. Requoting and reordering for new stock to be made. Sole responsibility for aged stock on a day-to-day basis and reporting to the Sales Director as required. Contacting customers to arrange and schedule deliveries / update or amend as necessary. Liaise with Transport Team to ensure orders are scheduled and delivered. Taking ownership for customer issues and complaints identifying root causes and resolving; this includes issues that can be both production and delivery related. Work with Accounts to ensure order/price queries are resolved. Manage and prioritise orders inbox. Provide support and guidance to all Sales Team Members including our Sales Representatives. Other general office duties relating to manufactured work. Stand in for Customer Services Manager when needed.

Qualifications

• Ability to plan and prioritise.
• Excellent communication skills (including telephone).
• Strong organisational skills.
• High attention to detail.
• Ability to multi-task and meet deadlines.

Additional Information

• Cafeteria
• Parking
• Public transportation nearby

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future. Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries. Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities. Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above. Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address no-reply@mondigroup.com to your “safe list” or address book. Appointments will be made in line with our Employment Equity Plan. The above advert has minimum requirements listed; however, Management reserves the right to use additional/relevant information as criteria for shortlisting.