At a Glance
- Tasks: Manage customer calls, process orders, and resolve issues with a focus on excellent service.
- Company: Join Mondi, a global leader in sustainable packaging and paper solutions.
- Benefits: Enjoy a supportive work culture, cafeteria, parking, and public transport access.
- Other info: Opportunities for growth and learning in a dynamic environment.
- Why this job: Be part of a diverse team making a real impact in the packaging industry.
- Qualifications: Strong communication, organisational skills, and ability to multitask are essential.
The predicted salary is between 25000 - 30000 £ per year.
Managing incoming calls for orders or routing to appropriate person. Quoting new work from all new enquiries we receive. Placing new orders from above once received – In-turn raising work for factory production. Logging customer stock for delivery from call off orders received – checking remaining stock levels. Requoting – and reordering for new stock to be made. Sole responsibility for aged stock on a day-to-day basis and reporting to the Sales Director as required. Contacting customers to arrange and schedule deliveries / update or amend as necessary. Liaise with Transport Team to ensure orders are scheduled and delivered. Taking ownership for customer issues and complaints identifying root causes and resolving / this includes issues that can be both production and delivery related. Work with Accounts to ensure order/price queries are resolved. Manage and prioritise orders inbox. Provide support and guidance to all Sales Team Members including our Sales Representatives. Other general office duties relating to manufactured work. Stand in for Customer Services Manager when needed.
Qualifications
- Ability to plan and prioritise.
- Excellent communication skills (including telephone).
- Strong organisational skills.
- High attention to detail.
- Ability to multi-task and meet deadlines.
Additional Information
- Cafeteria
- Parking
- Public transportation nearby
We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future. Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries. Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities. Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above. Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address no-reply@mondigroup.com to your “safe list” or address book. Appointments will be made in line with our Employment Equity Plan. The above advert has minimum requirements listed; however, Management reserves the right to use additional/relevant information as criteria for shortlisting.
Customer Services Executive employer: NEXVIA Group
Mondi is an exceptional employer that fosters a culture of growth and inclusivity, making it an ideal place for a Customer Services Executive to thrive. With a commitment to employee development and a diverse workforce, we offer meaningful opportunities for career advancement while ensuring a supportive environment where every team member's contributions are valued. Located in a vibrant area with convenient public transport and amenities, our workplace is designed to inspire and empower you to reach your full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Get to know the company! Research Mondi and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Services Executive, you'll be on the phone a lot. Role-play with a friend or family member to get comfortable handling calls, especially when it comes to resolving customer issues.
✨Tip Number 3
Be proactive during interviews. Prepare questions about the role and the team dynamics. This shows that you’re not just looking for any job, but that you’re keen on making a real impact at Mondi.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Services Executive role. Highlight your experience with managing calls, quoting work, and handling customer issues. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to showcase your excellent communication skills in your application. Whether it's through your CV or cover letter, let us know how you effectively manage conversations and resolve issues.
Be Detail-Oriented:Attention to detail is key in this role! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website:Don't forget to apply through our website! It's the only way we can consider your application. Plus, it makes the process smoother for both you and us. We can't wait to see what you've got!
How to prepare for a job interview at NEXVIA Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Executive. Familiarise yourself with managing calls, quoting new work, and handling customer complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers in the past, especially when resolving issues or scheduling deliveries. This will highlight your ability to handle the demands of the job.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple responsibilities. Think of specific instances where you've successfully juggled various duties, like managing orders and liaising with different teams. This will showcase your strong organisational skills, which are crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you. Plus, it gives you a chance to engage with your interviewers!
