At a Glance
- Tasks: Manage customer calls, process orders, and resolve issues with a focus on excellent service.
- Company: Join Mondi, a global leader in sustainable packaging and paper solutions.
- Benefits: Enjoy health benefits, meal discounts, and a vibrant cafeteria.
- Other info: Opportunities for growth and a supportive culture that values your potential.
- Why this job: Be part of a diverse team making a real impact in the packaging industry.
- Qualifications: Strong communication skills and previous customer service experience are essential.
Job Description
- Managing incoming calls for orders or routing to appropriate person.
- Quoting new work from all new enquiries we receive.
- Placing new orders from above once received – In-turn raising work for factory production.
- Logging customer stock for delivery from call off orders received – checking remaining stock levels.
- Requoting – and reordering for new stock to be made.
- Sole responsibility for aged stock on a day-to-day basis and reporting to the Sales Director as required.
- Contacting customers to arrange and schedule deliveries / update or amend as necessary.
- Liaise with Transport Team to ensure orders are scheduled and delivered.
- Taking ownership for customer issues and complaints identifying root causes and resolving / this includes issues that can be both production and delivery related.
- Add new -Update/amend current customer details.
- Work with Accounts to ensure order/price queries are resolved.
- Manage and prioritise orders inbox.
- Provide support and guidance to all Sales Team Members including our Sales Representatives.
- Other general office duties relating to manufactured work.
- Stand in for Customer Services Manager when needed.
Qualifications
- Ability to plan and prioritise.
- Fluent English.
- Excellent communication skills (including telephone).
- Strong organisational skills.
- High attention to detail.
- Previous customer services experience.
- Ability to multi-task and meet deadlines.
Additional Information
Benefits:
- Cafeteria
- Health benefits
- Meal discounts
- Parking
- Public transportation nearby
Get in touch:
We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future.
Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries.
Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities. Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.
Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address [email protected] to your “safe list” or address book.
Appointments will be made in line with our Employment Equity Plan. The above advert has minimum requirements listed; however, Management reserves the right to use additional/relevant information as criteria for shortlisting.
Customer Services Executive in London employer: NEXVIA Group
Mondi is an exceptional employer that fosters a vibrant work culture where employees are encouraged to reach their full potential. With a strong focus on diversity and inclusion, we offer comprehensive benefits such as health coverage, meal discounts, and convenient public transport access, all while providing ample opportunities for personal and professional growth. Join our global team and be part of a company that values your contributions and supports your journey towards success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NEXVIA Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NEXVIA Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NEXVIA Group:Your cover letter is your chance to shine! Tell us why you want to work at NEXVIA Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NEXVIA Group!
How to prepare for a job interview at NEXVIA Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
