Technical IT Manager

• Monitoring and management of the relationship with the managed service provider, including performance against SLAs, charges for non-standard items, complaints, changes to service

• System changes (software upgrades, introduction of new systems

• Non-standard requests (new software requests, different/more powerful laptops, etc)

• Acquisitions of businesses – guidance on how to absorb people and systems

• Security system monitoring – interpreting and managing output from the SOC (security operations centre)

• Software licensing (Microsoft, Mimecast, other systems (time recording, billing, marketing, etc)

• Change management (internal authorisation for significant system changes)

• Assistance to senior management in relation to IT issues (for example, integration with a new time/billing system)

• Response to technological change (e.g. major updates to Microsoft software, introduction of AI-based systems)

• Accreditation for security certificates (Cyber Essentials Plus, possibly ISO 27001)

• Assistance with AAF and other audits

• Management of joiner/leaver process

• Business continuity plan & disaster recovery

This is a hybrid position with 2 to 3 days in the office at the offices in Reading.

The salary for this position is circa £60K to £80K.

You must be hands-on and have at least 7 to 10 years proven track record.