Support Analyst

We are looking an Application Support Analyst with 3 to 5 years proven track of working in Test environment ensuring all applications are being fully supported in Test/ Non production mode.

5+ years of experience in Test/ Non production deployment management experience. This role is to support and execute deployments in non-prod environments

Worked in complex , multi stream application environment

To deploy builds into non production environments

To Work closely with Development and Release Management to solve complex Build/Deployment process throughout all phases of the software

To ensure all changes fall within application maintenance windows

Ability to create builds (Hotfix and/or full EAR) using the information provided by development teams to then use for deployment across environments.

To identify processes in need of automation or scripting

To Build and maintain automatic deployment scripts

To be able to coordinate with different teams – Configuration Management team, DBA’s, Customer Infra teams and Application Development teams as part of deployment execution

Ability to understand various deployment release notes and also in creating handover release notes to production deployment teams.

Manage configuration versions for different streams of development in versioning and revision control system

Ability to troubleshoot deployment related issues and work with development, application and infrastructure teams to resolve any issues.

Understanding of open /distributed systems and Agile framework

Awareness of ITIL frame work

Ability to deliver results under pressure

Good written and verbal communication skills.

Main Skills require are as follows:

Good working knowledge of distributed technologies

Experience of Application deployments in complex , multi stream application environments

Experience in deploying to Java/J2EE based applications

Experience in deploying into Middleware components such as IHS, IIS, webmethods and WAS

Deployments of core applications and also middleware layer

ITIL frame work (Good awareness or certification)

Understanding of Oracle and MS-SQL DBs and experience of having created and run scripts for deployment, data extraction, data insertion.

Strong Unix/linux OS knowledge.

Proficient in deployment of applications in .net and java using Jenkins, Maven and SVN

Good experience of middleware deployments like WAS, IBM HTTP Server (IHS),MQ and Web methods

Good experience of running DB scripts (Oracle and MSSql)

Tools: Jenkins, SVN, SNOW, Jira , Maven, Puppet, Ant

Appreciation of Application Test life cycle