Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to manage patient care operations and improve service delivery.
- Company: Dynamic healthcare company focused on patient care and operational excellence.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in operations management and data-driven performance improvement.
- Other info: Join a supportive team environment with a focus on ethical practices.
The predicted salary is between 40000 - 50000 £ per year.
Our Client is seeking to recruit a seasoned professional ideally with managing patients and their transportation. The position will involve organising and managing a team of circa 30 personnel. This role will be worked over 2 shifts from Monday to Friday each – 6.00 am to 4.00 pm or 12.00 noon to 9.00 pm each day. Working in a team environment is very important for success; therefore, you should maintain positive working relationships with others. Great service is paramount for our continued expansion and the trust of our partners.
The role of Operations Manager is ensuring this is delivered consistently by using data metrics allied with staff development to affect a continuous improvement programme which allows us to retain staff and keep scaling the business. You will have specific responsibility for the following:
- The management of all staff within the operations group including the on and off boarding of staff, optimisation of shift times, holidays, sickness, absenteeism, and general performance.
- Implementation of improved operational procedures across all shifts, including standardisation of ways to deal with call answering, customer management, reporting of issues, and maintaining a consistently professional working environment.
- Fully understand and manage the technology that runs operations, primarily Echo but also telecoms and future innovations.
- Work with the Operations Director and COO to develop KPI measurements for all aspects of the operations process and use this information to drive change and improvements.
- Collaborate with the Driver Services Manager to ensure that Operations fairly allocate patient journeys to Driver Companions, aiming to optimise work distribution and support DC earnings through POB (Patients on Board).
- Work closely with the Head of Fleet to ensure supply matches demand and we can deliver on our demanding SLA criteria.
- Work with the Operations Director, COO, and sales team on new business and how that may be best integrated into our current business model.
- Take responsibility for accurate daily pricing exceptions.
- Work with the Head of Compliance & Training to investigate and respond to queries and issues.
Skills required:
- Previous experience in a similar role is essential.
- Experience of using data to improve performance.
- The ability to present your ideas and rationales to senior management clearly and concisely.
- As a healthcare business, ethical behaviour and business practices are part of our core values, and you ensure that your behaviour and the behaviour of others is professional at all times.
- Assess situations to determine the importance, urgency, and risks, making clear decisions including escalation to your Line Manager.
- Proficient in all key packages such as Microsoft Excel and/or BI.
Personal Skills:
- Qualified
- Determination and persistence
- Effective communication skills
- Self-awareness
- Critical thinking
- An ability and willingness to learn
- Team skills
- Honesty
This is an office-based position Monday to Friday each week. The Client is based in Hampstead, North London. The salary will be in the range £40K - £50K + Benefits. Do send your CV to us in Word format along with your salary and availability.
Operations Manager - Patient Care in London employer: Nexus
Contact Detail:
Nexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Patient Care in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they align with your experience in managing patient care. This will help you showcase your skills effectively and demonstrate that you're the right fit for the team.
✨Tip Number 3
Practice your communication skills! As an Operations Manager, you'll need to present ideas clearly to senior management. Grab a friend or family member and do some mock interviews to get comfortable articulating your thoughts.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that Operations Manager position. Plus, it shows you're serious about joining our team and contributing to our mission of great patient care.
We think you need these skills to ace Operations Manager - Patient Care in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams and using data to drive improvements, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Teamwork: Since working in a team environment is crucial for success, emphasise your ability to maintain positive relationships with colleagues. Share examples of how you've collaborated effectively in previous roles to achieve common goals.
Be Clear and Concise: When writing your application, be clear and concise. Present your ideas logically and ensure that your rationale is easy to follow. This will demonstrate your effective communication skills, which are essential for this position.
Apply Through Our Website: We encourage you to apply through our website! It’s the best way to ensure your application gets to us directly. Don’t forget to include your salary expectations and availability in your submission.
How to prepare for a job interview at Nexus
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations of patient care management. Familiarise yourself with the technology mentioned in the job description, like Echo, and be ready to discuss how you would optimise operational procedures.
✨Showcase Your Team Management Skills
Since this role involves managing a team of around 30 personnel, prepare examples of how you've successfully led teams in the past. Highlight your experience with staff onboarding, performance management, and fostering positive working relationships.
✨Data-Driven Decision Making
Be prepared to discuss how you've used data metrics to drive improvements in previous roles. Think of specific KPIs you've developed or monitored and how they impacted operational efficiency. This will show your analytical skills and commitment to continuous improvement.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your ideas and rationales clearly, especially when discussing how you would present to senior management. Confidence in your communication can set you apart from other candidates.