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- Tasks: Support and maintain IT infrastructure while collaborating with global teams.
- Company: Global organisation based in the heart of London.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Why this job: Join a dynamic team and enhance your tech skills in a fast-paced setting.
- Qualifications: 5 years of IT support experience and strong communication skills in English and Japanese.
- Other info: Exciting projects and a chance to work with cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1st to 3rd level support.
You will be working with users using Japanese and English, closely coordinating with related parties to ensure a coordinated approach to IT infrastructure support and projects.
- Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
- Communicate and coordinate with the user in each office (in English)
- Provide support for end users during system deployment/migration (User manual, user training)
- Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents
- Escalate incidents to the appropriate vendors
- Incident management with the ticketing system (e.g. ServiceNow)
Skills / Knowledge:
- Proven working experience in IT Service management operations
- Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
- Basic operating system knowledge (e.g. Windows 10, Windows server, Azure)
- Basic Microsoft Office 365 knowledge
- Second line level technical support and problem-solving skills
- Strong interpersonal communication skills
- Ability to work both independently and as part of a team
- Adaptability to work in a fast-changing environment
- Strong written and verbal communication skills
- Proficient in English
It Infrastructure Support Engineer in England employer: Nexus
Contact Detail:
Nexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Infrastructure Support Engineer in England
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with other IT professionals. You never know who might have the inside scoop on job openings or can refer you to their company.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT infrastructure. This gives potential employers a tangible look at what you can do beyond just your CV.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online platforms. Focus on common technical questions related to IT support and be ready to demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace It Infrastructure Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Infrastructure Support Engineer role. Highlight your experience in 1st to 3rd level support and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since you'll be communicating in both Japanese and English, it's crucial to showcase your language skills. Mention any experiences where you've had to use these languages in a professional setting. We love seeing candidates who can bridge communication gaps!
Highlight Technical Know-How: Don’t forget to include your technical skills! Mention your knowledge of network basics, operating systems, and Microsoft Office 365. We’re keen on seeing how you can contribute to our IT infrastructure support.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Nexus
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT service management operations and basic networking concepts like TCP/IP and firewalls. Be ready to discuss your hands-on experience with Windows 10, Azure, and Microsoft Office 365.
✨Practice Your Language Skills
Since you'll be communicating in both Japanese and English, it’s crucial to practice your language skills. Prepare to explain technical issues clearly in both languages, as this will show your adaptability and communication prowess.
✨Familiarise Yourself with Incident Management Tools
Get comfortable with ticketing systems like ServiceNow. You might be asked about your experience with incident management, so having specific examples of how you've used these tools in past roles will give you an edge.
✨Showcase Your Interpersonal Skills
Highlight your ability to work independently and as part of a team. Prepare examples of how you've successfully collaborated with others on IT projects or provided support during system deployments, as strong interpersonal skills are key for this role.
