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- Tasks: Provide 2nd and 3rd line support for applications and manage change processes.
- Company: Join a forward-thinking company focused on innovative application management.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be at the forefront of tech support and make a real difference in application performance.
- Qualifications: Experience in application support and strong problem-solving skills.
- Other info: Dynamic team environment with excellent career advancement opportunities.
The predicted salary is between 28800 - 48000 £ per year.
Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incidents, requests and problems.
You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process for the Company, ensuring that all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3rd party suppliers as appropriate.
In addition, you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality.
Responsibilities- Provide 2nd and 3rd line support for the Company application portfolio.
- Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising.
- Liaise with 3rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA.
- Manage all system access requests.
- Own application/system documentation and the data repository that holds that information (i.e. SharePoint).
- Provide technical support to the application architect and project services as required for project deliverables.
- Ensure that pro-formas are completed and submitted and track delivery.
- Provide test support for new and enhanced systems/applications.
- Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liaising with SSC Change Manager.
- Own Configuration Management process.
- Responsible for scheduled maintenance and capacity planning.
- Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes.
- Responsible for the development and maintenance of the Corp data warehouse.
- Run reports and conduct analysis in-line with Business/Management requirements.
- Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties.
- Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems.
Application Support Analyst With 2Nd And 3Rd Line in England employer: Nexus
Contact Detail:
Nexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst With 2Nd And 3Rd Line in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know someone who knows someone, and a personal recommendation can really give you the edge.
✨Tip Number 2
Prepare for those tricky interview questions! Research common ones for Application Support Analyst roles and practice your answers. We want you to sound confident and knowledgeable about your skills and experiences.
✨Tip Number 3
Show off your problem-solving skills during interviews! Share specific examples of how you've tackled issues in the past, especially in 2nd and 3rd line support. We love hearing about real-life scenarios!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate candidates like you!
We think you need these skills to ace Application Support Analyst With 2Nd And 3Rd Line in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with 2nd and 3rd line support, incident management, and any relevant technical skills. We want to see how you can contribute to our application portfolio!
Showcase Your Problem-Solving Skills: In your cover letter, give examples of how you've tackled issues in previous roles. We love candidates who can demonstrate their ability to monitor systems and take proactive measures to prevent problems. Let us know how you’ve made a difference!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially when it comes to technical details. Make it easy for us to see your qualifications at a glance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Nexus
✨Know Your Applications
Familiarise yourself with the company's application portfolio. Understand the key applications they use and be ready to discuss how you can support them. This shows your genuine interest and helps you stand out.
✨Master Change Management
Brush up on change management processes, especially in relation to incident handling and roll-back plans. Be prepared to share examples of how you've successfully managed changes in previous roles.
✨Showcase Your SharePoint Skills
Since SharePoint expertise is crucial for this role, be ready to discuss your experience with it. Highlight any projects where you've developed sites or managed content, as this will demonstrate your capability.
✨Prepare for Technical Questions
Expect technical questions related to 2nd and 3rd line support. Review common issues and solutions in application support, and think of scenarios where you've resolved similar problems. This will help you answer confidently.
