Desktop Support Analyst - Bank

Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity.

Remote and telephone support of mobile/European users will also be required.

Work within the Service Desk team in supporting and delivering all aspect of services

-1 st /2 nd line support (capable of root cause analysis)

-Remote branch support using Remote Assistance

-Active Directory user starter/leaver process

-Customer facing, support of internal banking staff, VIPs

-Maintenance and support of desktops, laptops, Blackberry’s

-SLA targets

-Ad-hoc project involvement

We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 st to 3 rd level in a banking environment.

You ideally have experience of working within a banking environment and understanding the banking arena., Experience supporting desktop platforms for banking environments

-Experience in operational deployments. Desktop, operating system refresh cycle

-Service Desk ticket software

-Market data products

-ITIL, Microsoft certifications advantageous

-Maintains industry recognised skills through training or self-study methods

Technical Skills

-Supporting Microsoft operating systems, office suite

-TCP/IP, basic networking skills

-Root cause analysis and remediation

Technologies

-Windows 7

-Office 2013

-Xenapp published applications, support

-Desktop hardware, laptops, Blackberry’s deployments

Salary for this role will be in the region £40K – £50K.