Junior Claims Adjuster

Here at Nexus Claims Management Services Ltd, we are looking for a Junior Claims Adjuster to join our Aviation team and work closely with the Claims Manager, Head of Claims and wider Claims Team, providing a best in class claims service to our underwriting carrier partners, policyholders and brokers.

Responsibilities:

• Proactively handle and process Aviation (hull and liability) claims in a timely and efficient manner from first notification to settlement/closure. This includes correctly assessing policy coverage as well as legal liability/quantum, plus effective diary and system/file management (and accurate data entry/claims notes), claims peer review, attending underwriting meetings and other ad hoc claims tasks.
• Assist in the handling and processing of Marine classes under the guidance of a Senior Adjuster.
• Reporting large losses and broking / referring claims to our capacity providers, which fall outside of Nexus claims handling authority.
• Daily triaging of emails for Claims inboxes.
• Assist with the productions and reconciliation of Bordereaux.
• Ensure Nexus Claims acts an effective TPA following at all times applicable claims standards and adherence to contractual delegated authorities & service level agreements.
• Internal collaboration with underwriters and other claims adjusters, processing technicians and claims finance/operations/MI staff for the purposes of claims related activity, payments and relevant MI, plus carriers and external service providers, to ensure a quality and value for money service is provided/received within required timeframes.
• Identify and escalate claims related issues where necessary.
• Ensure that Nexus Brand and code of conduct is adhered to at all times both within the workplace or at other external events.

Experience:

• 3 + years’ experience working in the London insurance market on Lead / CAP accounts.
• Existing knowledge of the insurance claims market / process.
• IT literate with knowledge of ECF and Microsoft products.
• Cert CII with commitment to complete Dip CII or equivalent (and interest in such qualifications).

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