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- Tasks: Lead and motivate a team to achieve top-notch customer service and meet targets.
- Company: Join Nexus, the UK’s leader in tech-enabled business mobility.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to drive continuous improvement and enhance operational efficiency.
- Why this job: Be part of a forward-thinking team that embraces innovation and change.
- Qualifications: Experience in leadership and a passion for customer service excellence.
The predicted salary is between 30000 - 40000 £ per year.
At Nexus, we embrace every challenge, using innovation and technology to transform complexity into opportunity. As the UK’s leader in tech-enabled business mobility, we go the extra mile to deliver cutting-edge solutions that drive real impact. We’re looking for problem solvers who thrive in fast-paced environments, are excited by change, and share our passion for delivering more than just results – because at Nexus, we lead by example, push boundaries, and succeed together.
As a Contact Centre Team Leader, you will lead, coach and motivate a team of Contact Centre advisors to support the delivery of departmental KPIs, targets and objectives. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre.
What you'll do:
- Lead and motivate a team of Contact Centre agents to optimum performance levels to achieve agreed targets, contributing to the overall Nexus objectives.
- Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
- Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
- Conduct development reviews and recommend training and development plans.
- Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
- Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency.
- Build effective working relationships with key stakeholders from other teams and departments.
- Communicate all information clearly and in a timely manner.
- Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health and Safety policies.
Contact Centre Team Leader employer: Nexus Rental
Contact Detail:
Nexus Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Leader
✨Tip Number 1
Network like a pro! Reach out to current employees at Nexus on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for standing out in the interview process.
✨Tip Number 2
Prepare for your interview by researching Nexus's values and recent projects. Show us how your skills align with our mission of innovation and customer service excellence. We love seeing candidates who are genuinely interested!
✨Tip Number 3
Practice your leadership skills! Think of examples where you've motivated a team or improved performance. Be ready to share these stories during your interview to demonstrate your fit for the Contact Centre Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Nexus team and contributing to our exciting journey.
We think you need these skills to ace Contact Centre Team Leader
Some tips for your application 🫡
Show Your Passion for Innovation: When writing your application, let us see your enthusiasm for innovation and technology. Share examples of how you've embraced change in previous roles and how you can bring that mindset to Nexus.
Highlight Your Leadership Skills: As a Contact Centre Team Leader, we want to know about your leadership style. Use your application to showcase how you've motivated teams in the past and how you plan to lead our advisors to success.
Be Clear and Concise: We appreciate clarity! Make sure your application is well-structured and easy to read. Use bullet points where necessary and keep your language straightforward to convey your ideas effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Nexus team!
How to prepare for a job interview at Nexus Rental
✨Know the Company Inside Out
Before your interview, dive deep into Nexus's values and mission. Understand their tech-led approach and how they transform challenges into opportunities. This will not only show your enthusiasm but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Contact Centre Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached a team or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to contact centres. Be prepared to discuss how you've managed or improved KPIs in previous roles. This shows that you understand the metrics that matter and are ready to drive results at Nexus.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about their approach to continuous improvement and how they support team development. This not only demonstrates your interest but also helps you gauge if Nexus is the right fit for you.