At a Glance
- Tasks: Lead and support a team delivering vital therapeutic services to those affected by trauma.
- Company: Join Nexus, a charity dedicated to supporting victims of sexual abuse for 40 years.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in administration and team management, with a passion for helping others.
The predicted salary is between 27592 - 30110 £ per year.
Role: Therapeutic Services Support Officer
Reports to: Therapeutic and Support Services Manager
Location: Belfast Head Office
Hours: 37 hours per week
Salary: £27,592.01- £30,110.24 (NJC Scale)
About Nexus: Nexus is a Northern Ireland wide charity providing services in supporting victims and survivors of sexual abuse and abusive relationships. We deliver a range of bespoke and specialised supports and services including:
- Trauma informed counselling to those affected by sexual assault and trauma from age 8
- Post counselling support and follow-up
- A UK wide 24 hour Domestic and Sexual Abuse Helpline
- Education and Training initiatives on topics such as consent, child sexual exploitation, handling disclosures and healthy relationships
Job Purpose: As Therapeutic Services Officer, you will ensure the delivery of exceptional operational support for our Therapeutic Services Team. This role requires a proactive and analytical approach, combining advanced administrative and reporting expertise.
Key Responsibilities:
- Leadership and People Management: Provide day-to-day leadership, supervision, and support to the Therapeutic Service Support Team. Conduct regular one-to-one supervision, annual appraisals, and team meetings. Foster a supportive, inclusive, and collaborative team culture.
- Referral and Client Pathway Management: Lead the development and implementation of streamlined referral processes. Act as a senior point of contact for complex client inquiries.
- Advanced Client Administration and Case Management Oversight: Oversee the administration of the entire client lifecycle. Develop and implement robust case management protocols.
- Therapeutic Knowledge Application and Service Development: Apply knowledge of therapeutic interventions to inform and enhance administrative processes.
- Comprehensive File Management, Compliance, and Audit: Lead the implementation of robust file management and archiving systems.
- Performance Management, Data Analysis, and Reporting: Lead the development and monitoring of data to ensure service targets are achieved.
- Counsellor Support, Training, and Development Coordination: Provide advanced administrative support to clinical staff and coordinate the onboarding and training of new counsellors.
- Crisis Management and Interagency Collaboration: Lead the coordination of crisis management responses.
- Quality Assurance, Feedback, and Service Improvement: Lead the development and implementation of quality assurance frameworks.
- Ethical and Confidentiality Leadership: Champion ethical practice and confidentiality standards within the Therapeutic Services team.
Key Skills and Attributes:
- 3 years demonstrable experience of working at a senior admin level
- Ability to develop and implement plans and initiatives
- Excellent verbal and written communication skills
- Thorough understanding of data protection, court, and confidentiality requirements
Person Specification:
- 3 years experience in a senior administrative or case management role
- Experience of managing referrals/prioritising workload
- Demonstrable experience in data analysis and research
- Strong understanding of therapeutic principles and practices
Application details: The successful applicant will be subject to an Enhanced Access NI check. We are committed to promoting equality of opportunity and welcome applications from all suitably qualified persons.
Deadlines for applications is Thursday 10th September 2026 at 12pm.
Therapeutic Services Support Officer employer: Nexus NI
Nexus is an exceptional employer dedicated to making a meaningful impact in the lives of victims and survivors of sexual abuse and abusive relationships. With a strong commitment to employee growth, we offer a supportive work culture that values professional development and collaboration across diverse settings in Northern Ireland. Our hybrid working model allows for flexibility, ensuring that our team can effectively contribute to vital education and prevention initiatives while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Therapeutic Services Support Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Nexus NI.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Nexus NI!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Nexus NI, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Nexus NI or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Therapeutic Services Support Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Nexus NI:Before hitting send, make sure to tailor your application specifically to Nexus NI! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Nexus NI
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
