At a Glance
- Tasks: Lead and support a team delivering vital therapeutic services to those affected by trauma.
- Company: Join Nexus, a charity dedicated to supporting victims of sexual abuse for 40 years.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: 3+ years in senior admin or case management with strong leadership abilities.
The predicted salary is between 27592 - 30110 £ per year.
Role: Therapeutic Services Support Officer
Reports to: Therapeutic and Support Services Manager
Location: Belfast Head Office
Hours: 37 hours per week
Salary: £27,592.01- £30,110.24 (NJC Scale)
About Nexus: Nexus is a Northern Ireland wide charity providing services in supporting victims and survivors of sexual abuse and abusive relationships. We deliver a range of bespoke and specialised supports and services including:
- Trauma informed counselling to those affected by sexual assault and trauma from age 8
- Post counselling support and follow-up
- A UK wide 24 hour Domestic and Sexual Abuse Helpline
- Education and Training initiatives on topics such as consent, child sexual exploitation, handling disclosures and healthy relationships
Job Purpose: As Therapeutic Services Officer, you will ensure the delivery of exceptional operational support for our Therapeutic Services Team. This role requires a proactive and analytical approach, combining advanced administrative and reporting expertise.
Key Responsibilities:
- Leadership and People Management: Provide day-to-day leadership, supervision, and support to the Therapeutic Service Support Team. Conduct regular one-to-one supervision, annual appraisals, and team meetings. Foster a supportive, inclusive, and collaborative team culture.
- Referral and Client Pathway Management: Lead the development and implementation of streamlined referral processes. Act as a senior point of contact for complex client inquiries.
- Advanced Client Administration and Case Management Oversight: Oversee the administration of the entire client lifecycle, ensuring adherence to organisational policies and regulatory standards.
- Therapeutic Knowledge Application and Service Development: Apply knowledge of therapeutic interventions to inform and enhance administrative processes.
- Comprehensive File Management, Compliance, and Audit: Lead the implementation of robust file management and archiving systems.
- Performance Management, Data Analysis, and Reporting: Lead the development and monitoring of data to ensure service targets are achieved.
- Counsellor Support, Training, and Development Coordination: Provide advanced administrative support to clinical staff and coordinate the onboarding and training of new counsellors.
- Crisis Management and Interagency Collaboration: Lead the coordination of crisis management responses.
- Quality Assurance, Feedback, and Service Improvement: Lead the development and implementation of quality assurance frameworks.
- Ethical and Confidentiality Leadership: Champion ethical practice and confidentiality standards within the Therapeutic Services team.
Key Skills and Attributes:
- 3 years+ demonstrable experience of working at a senior admin level
- Ability to develop and implement plans and initiatives
- Excellent verbal and written communication skills
- Thorough understanding of data protection, court, and confidentiality requirements
Person Specification:
- 3+ years experience in a senior administrative or case management role
- Experience of managing referrals/prioritising workload
- Demonstrable experience in data analysis and research
- Strong understanding of therapeutic principles and practices
Application details: The successful applicant will be subject to an Enhanced Access NI check. We are committed to promoting equality of opportunity and welcome applications from all suitably qualified persons.
Therapeutic Services Support Officer in Lisburn employer: Nexus NI
Nexus is an exceptional employer dedicated to making a meaningful impact in the lives of victims and survivors of sexual abuse and abusive relationships. With a strong commitment to employee growth, we offer a supportive work culture that values professional development and collaboration across diverse settings in Northern Ireland. Our hybrid working model allows for flexibility, ensuring that our team can effectively contribute to vital education and prevention initiatives while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Therapeutic Services Support Officer in Lisburn
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Nexus NI. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Nexus NI.
We think you need these skills to ace Therapeutic Services Support Officer in Lisburn
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Nexus NI:Take some time to research Nexus NI and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Nexus NI
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Nexus NI's values and approach.
