At a Glance
- Tasks: Lead and support a team delivering vital therapeutic services to those affected by trauma.
- Company: Join Nexus, a charity dedicated to supporting victims of sexual abuse for 40 years.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: 3+ years in senior admin or case management with strong leadership abilities.
The predicted salary is between 27592 - 30110 £ per year.
Role: Therapeutic Services Support Officer
Reports to: Therapeutic and Support Services Manager
Location: Belfast Head Office
Hours: 37 hours per week
Salary: £27,592.01- £30,110.24 (NJC Scale)
About Nexus: Nexus is a Northern Ireland wide charity providing services in supporting victims and survivors of sexual abuse and abusive relationships. We deliver a range of bespoke and specialised supports and services including:
- Trauma informed counselling to those affected by sexual assault and trauma from age 8
- Post counselling support and follow-up
- A UK wide 24 hour Domestic and Sexual Abuse Helpline
- Education and Training initiatives on topics such as consent, child sexual exploitation, handling disclosures and healthy relationships
Job Purpose: As Therapeutic Services Officer, you will ensure the delivery of exceptional operational support for our Therapeutic Services Team. This role requires a proactive and analytical approach, combining advanced administrative and reporting expertise.
Key Responsibilities:
- Leadership and People Management: Provide day-to-day leadership, supervision, and support to the Therapeutic Service Support Team. Conduct regular one-to-one supervision, annual appraisals, and team meetings. Foster a supportive, inclusive, and collaborative team culture.
- Referral and Client Pathway Management: Lead the development and implementation of streamlined referral processes. Act as a senior point of contact for complex client inquiries.
- Advanced Client Administration and Case Management Oversight: Oversee the administration of the entire client lifecycle. Develop and implement robust case management protocols.
- Therapeutic Knowledge Application and Service Development: Apply knowledge of therapeutic interventions to inform and enhance administrative processes.
- Comprehensive File Management, Compliance, and Audit: Lead the implementation of robust file management and archiving systems.
- Performance Management, Data Analysis, and Reporting: Lead the development and monitoring of data to ensure service targets are achieved.
- Counsellor Support, Training, and Development Coordination: Provide advanced administrative support to clinical staff and coordinate the onboarding and training of new counsellors.
- Crisis Management and Interagency Collaboration: Lead the coordination of crisis management responses.
- Quality Assurance, Feedback, and Service Improvement: Lead the development and implementation of quality assurance frameworks.
- Ethical and Confidentiality Leadership: Champion ethical practice and confidentiality standards within the Therapeutic Services team.
Key Skills and Attributes:
- 3 years+ demonstrable experience of working at a senior admin level
- Ability to develop and implement plans and initiatives
- Excellent verbal and written communication skills
- Thorough understanding of data protection, court, and confidentiality requirements
Person Specification:
- 3+ years experience in a senior administrative or case management role
- Experience of managing referrals/prioritising workload
- Demonstrable leadership and management skills
- Strong understanding of therapeutic principles and practices
Application details: The successful applicant will be subject to an Enhanced Access NI check. We are committed to promoting equality of opportunity and welcome applications from all suitably qualified persons.
Therapeutic Services Support Officer in Belfast employer: Nexus NI
Nexus is an exceptional employer dedicated to making a meaningful impact in the lives of victims and survivors of sexual abuse and abusive relationships. With a strong commitment to employee growth, we offer a supportive work culture that values professional development and collaboration across diverse settings in Northern Ireland. Our hybrid working model allows for flexibility, ensuring that our team can effectively contribute to vital education and prevention initiatives while maintaining a healthy work-life balance.
