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- Tasks: Facilitate user forums, ensuring service users' voices shape service development.
- Company: Join a compassionate organisation dedicated to supporting individuals with lived experiences.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference by empowering individuals and driving meaningful change.
- Qualifications: Degree in relevant field or 3 years of experience facilitating groups.
- Other info: Flexible working hours and travel across Northern Ireland required.
The predicted salary is between 26737 - 29177 £ per year.
Play a key role in supporting and facilitating user forums, ensuring that service users' voices are heard, valued, and meaningfully inform service development. This role is ideal for someone with strong facilitation skills, empathy, and a commitment to inclusive and supportive engagement. If you are passionate about making a difference and contributing to high-quality service delivery, we would love to hear from you.
Location: Based in Belfast with requirement to travel across Northern Ireland
Contract Type: Full-time: 37 hours Fixed term until 31st March 2028
Salary: £26,737 - £29,177
Reports to: EIPS Coordinator
Purpose of the role:
The User Forum Facilitator will be responsible for the development, coordination, facilitation and ongoing support of a Client User Forum for individuals who have accessed counselling services and are engaged in an aftercare programme, with lived experience of sexual abuse and/or abusive relationships. The User Forum is a core mechanism for ensuring that the individuals' voice, choice and influence are embedded across service delivery, evaluation and organisational development. The postholder will ensure the forum operates as a safe, voluntary, non-therapeutic and empowering space, enabling participants to share insights, identify priorities, build peer connection and contribute to meaningful change.
Key Responsibilities:
- User Forum Facilitation & Support: Design, plan and facilitate regular User Forum meetings (in-person and/or online), ensuring sessions are well-structured, purposeful and responsive to participant needs.
- Safe and Ethical Practice: Apply trauma-informed and empowerment-based approaches at all stages of engagement.
- Service User Voice & Influence: Support forum members to identify key themes, priorities and recommendations arising from their experiences of counselling, aftercare and wider service pathways.
- Safeguarding & Risk Management: Always uphold organisational safeguarding policies, confidentiality requirements and ethical standards.
- Programme Development & Administration: Develop and maintain User Forum documentation, including terms of reference, participation agreements, consent forms and information materials.
- Collaboration & Internal Working: Work collaboratively with counselling, aftercare, policy and service development teams to ensure lived experience informs organisational learning.
Person Specification:
Essential Criteria: Educated to a degree standard in psychology, social work, social policy, sociology or related discipline and experience of working with co-production or lived-experience participation models. OR Educated to A-level standard with 3 years demonstrable experience facilitating groups, forums or participatory spaces, particularly with individuals affected by trauma, abuse or inequality.
Desirable Criteria: Level 4 Independent Advocacy Experience working within counselling, aftercare or specialist support services.
Values & Safeguarding: This role involves regular engagement with individuals who have experienced sexual abuse and abusive relationships. The postholder must demonstrate high levels of empathy, professionalism and self-awareness, alongside a strong commitment to safeguarding, confidentiality and ethical practice.
How to apply: Please send your CV and cover letter to
RESET User Forum Facilitator in Belfast employer: Nexus NI
Contact Detail:
Nexus NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RESET User Forum Facilitator in Belfast
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any recent news articles. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your facilitation skills! Since this role is all about engaging with others, try running a mock forum with friends or family. This will help you feel more confident and prepared for real-life scenarios during the interview.
✨Tip Number 3
Be ready to share your own experiences and insights related to trauma-informed practices. This shows that you understand the importance of empathy and can connect with service users on a deeper level.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace RESET User Forum Facilitator in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the User Forum Facilitator role. Highlight any relevant facilitation experience, especially with trauma-informed practices, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for supporting service users and how your background aligns with our mission. We want to see your personality and commitment to making a difference.
Showcase Your Empathy: In both your CV and cover letter, don’t forget to demonstrate your empathy and understanding of the sensitive nature of this role. Use examples from your past experiences to illustrate how you’ve effectively engaged with individuals in similar situations.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep everything organised. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Nexus NI
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a User Forum Facilitator. Familiarise yourself with the key aspects of the role, such as facilitating discussions, managing group dynamics, and applying trauma-informed practices. This will help you demonstrate your knowledge and passion for the position.
✨Showcase Your Empathy Skills
During the interview, be prepared to share examples of how you've used empathy in past roles. Discuss specific situations where you successfully supported individuals in sensitive contexts, highlighting your ability to create a safe and inclusive environment. This will show that you have the emotional awareness needed for this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your facilitation skills and ability to handle emotional distress. Think about how you would manage conflicts or disengagement in a group setting. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the organisation's approach to user engagement and support. This not only shows your genuine interest in the role but also allows you to gauge if the organisation aligns with your values and commitment to making a difference.
