Nexus JobsLocation: LondonSalary: 40,000 to 50,000Sector: I.comTelephone: 020 7488 6900Apply for this job nowJob DescriptionDesktop Support Analyst - Bank - City LondonWe are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1st to 3rd level in a banking environment.Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity.Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services-1st/2nd line support (capable of root cause analysis)-Remote branch support using Remote Assistance-Active Directory user starter/leaver process-Customer facing, support of internal banking staff, VIPs-Maintenance and support of desktops, laptops, Blackberry’s-SLA targets-Ad-hoc project involvementMain skills required are:-Experience supporting desktop platforms for banking environments-Experience in operational deployments. Desktop, operating system refresh cycle-Service Desk ticket software-Market data products-ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methodsTechnical Skills-Supporting Microsoft operating systems, office suite-TCP/IP, basic networking skills-Root cause analysis and remediationTechnologies-Windows 7 -Office 2013-Xenapp published applications, support-Desktop hardware, laptops, Blackberry’s deploymentsSalary for this role will be in the region 40K - 50K.
Technical Analyst/ 1st Line Support Analyst - Remote in London employer: Nexus Jobs
As a leading bank located in the heart of London, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our employees benefit from competitive salaries, flexible remote working options, and ample opportunities for professional growth, making it an ideal environment for those looking to advance their careers in IT infrastructure. Join us to be part of a team that values your expertise and supports your journey towards success.
